PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO

This paper presents the results of students’ expectations from two universities. Were investigated correlations between patterns of expectations of students in public and private contexts, equal graduation courses in different universities and differents graduation courses in the same university. Th...

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Autores principales:	Domingos Fernandes Campos, Catarina de Sena Matos Pinheiro
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2014
Materias:	quality service students’expectations high education university Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/27935195a21a4982a62bb4c9550403f3
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id	oai:doaj.org-article:27935195a21a4982a62bb4c9550403f3
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spelling	oai:doaj.org-article:27935195a21a4982a62bb4c9550403f32021-11-11T15:49:46ZPADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO1983-4535https://doaj.org/article/27935195a21a4982a62bb4c9550403f32014-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319331138001https://doaj.org/toc/1983-4535This paper presents the results of students’ expectations from two universities. Were investigated correlations between patterns of expectations of students in public and private contexts, equal graduation courses in different universities and differents graduation courses in the same university. The study was conducted on a sample of 1174 students and involved 29 attributes related to educational services in three graduation courses in the technological area. The standards were statistically analyzed based on paired t test and Spearman rank-order correlation for diferentes groups of respondents. The results do not confirm the similarity between the patterns of expectations in different contexts. Students from a private and a public HEIs do not have patterns similar expectations on the same set of attributes of the educational service. Students from different courses of the same HEI do not have similar patterns expectations on the same set of attributes of the educational service. Students of similar courses in differents HEIs do not have similar patterns expectations on the same set of attributes of the educational service.Domingos Fernandes CamposCatarina de Sena Matos PinheiroUniversidade Federal de Santa Catarinaarticlequality servicestudents’expectationshigh educationuniversityEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 7, Iss 2, Pp 1-23 (2014)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	quality service students’expectations high education university Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	quality service students’expectations high education university Education (General) L7-991 Special aspects of education LC8-6691 Domingos Fernandes Campos Catarina de Sena Matos Pinheiro PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO
description	This paper presents the results of students’ expectations from two universities. Were investigated correlations between patterns of expectations of students in public and private contexts, equal graduation courses in different universities and differents graduation courses in the same university. The study was conducted on a sample of 1174 students and involved 29 attributes related to educational services in three graduation courses in the technological area. The standards were statistically analyzed based on paired t test and Spearman rank-order correlation for diferentes groups of respondents. The results do not confirm the similarity between the patterns of expectations in different contexts. Students from a private and a public HEIs do not have patterns similar expectations on the same set of attributes of the educational service. Students from different courses of the same HEI do not have similar patterns expectations on the same set of attributes of the educational service. Students of similar courses in differents HEIs do not have similar patterns expectations on the same set of attributes of the educational service.
format	article
author	Domingos Fernandes Campos Catarina de Sena Matos Pinheiro
author_facet	Domingos Fernandes Campos Catarina de Sena Matos Pinheiro
author_sort	Domingos Fernandes Campos
title	PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO
title_short	PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO
title_full	PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO
title_fullStr	PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO
title_full_unstemmed	PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO
title_sort	padrões de expectativas dos alunos sobre o serviço na educação superior: um estudo nos contextos público e privado
publisher	Universidade Federal de Santa Catarina
publishDate	2014
url	https://doaj.org/article/27935195a21a4982a62bb4c9550403f3
work_keys_str_mv	AT domingosfernandescampos padroesdeexpectativasdosalunossobreoserviconaeducacaosuperiorumestudonoscontextospublicoeprivado AT catarinadesenamatospinheiro padroesdeexpectativasdosalunossobreoserviconaeducacaosuperiorumestudonoscontextospublicoeprivado
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PADRÕES DE EXPECTATIVAS DOS ALUNOS SOBRE O SERVIÇO NA EDUCAÇÃO SUPERIOR: UM ESTUDO NOS CONTEXTOS PÚBLICO E PRIVADO

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