The Conception of Designing Reverse Flows in Supply Chains

The article examines the essence, structure and formation of management of the reverse flows processes in supply chains; the main directions and content of return flows in logistic systems and supply chains are determined; the concept and content of reverse logistics and logistics of return flows ar...

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Autores principales:	Ilchenko Nataliia B., Kochubei Dmytro V.
Formato:	article
Lenguaje:	EN RU UK
Publicado:	Research Centre of Industrial Problems of Development of NAS of Ukraine 2021
Materias:	supply chains management reverse material flows reverse logistics scor business process reference model Business HF5001-6182
Acceso en línea:	https://doaj.org/article/27ee3476ecee4582ba51fd0da7caf594
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spelling	oai:doaj.org-article:27ee3476ecee4582ba51fd0da7caf5942021-11-04T09:11:16ZThe Conception of Designing Reverse Flows in Supply Chains10.32983/2222-4459-2021-9-144-1512222-44592311-116Xhttps://doaj.org/article/27ee3476ecee4582ba51fd0da7caf5942021-09-01T00:00:00Zhttps://www.business-inform.net/export_pdf/business-inform-2021-9_0-pages-144_151.pdfhttps://doaj.org/toc/2222-4459https://doaj.org/toc/2311-116XThe article examines the essence, structure and formation of management of the reverse flows processes in supply chains; the main directions and content of return flows in logistic systems and supply chains are determined; the concept and content of reverse logistics and logistics of return flows are defined. The essence of the process of reverse flows management in accordance with the reference model of business processes in the SCOR supply chains is researched. The application of a logistic approach to management of reverse flows has determined a separate sphere of logistics – reverse logistics. Enterprises in the supply chain should offer consumers an effective return management service, which allows minimizing the potential deterioration of relations with consumers to manage the process of returning to the supplier in case of expired goods or excess inventories. To carry out this process, it is necessary to properly study communication channels and business processes in order to create an effective feedback system in after-sales service to minimize the cost of return. A significant number of enterprises consider reverse logistics processes a negative phenomenon and do not focus on managing them, although enterprises that implement an effective reverse logistics process can get a number of significant advantages. They include: reducing costs, increasing the speed of customer service, maintaining the customer loyalty. The developed model of business processes allows to structure the tasks of reverse flows management and get an effective tool for the implementation of the SCOR-model of supply chains management.Ilchenko Nataliia B.Kochubei Dmytro V.Research Centre of Industrial Problems of Development of NAS of Ukrainearticlesupply chains managementreverse material flowsreverse logisticsscor business process reference modelBusinessHF5001-6182ENRUUKBìznes Inform, Vol 9, Iss 524, Pp 144-151 (2021)
institution	DOAJ
collection	DOAJ
language	EN RU UK
topic	supply chains management reverse material flows reverse logistics scor business process reference model Business HF5001-6182
spellingShingle	supply chains management reverse material flows reverse logistics scor business process reference model Business HF5001-6182 Ilchenko Nataliia B. Kochubei Dmytro V. The Conception of Designing Reverse Flows in Supply Chains
description	The article examines the essence, structure and formation of management of the reverse flows processes in supply chains; the main directions and content of return flows in logistic systems and supply chains are determined; the concept and content of reverse logistics and logistics of return flows are defined. The essence of the process of reverse flows management in accordance with the reference model of business processes in the SCOR supply chains is researched. The application of a logistic approach to management of reverse flows has determined a separate sphere of logistics – reverse logistics. Enterprises in the supply chain should offer consumers an effective return management service, which allows minimizing the potential deterioration of relations with consumers to manage the process of returning to the supplier in case of expired goods or excess inventories. To carry out this process, it is necessary to properly study communication channels and business processes in order to create an effective feedback system in after-sales service to minimize the cost of return. A significant number of enterprises consider reverse logistics processes a negative phenomenon and do not focus on managing them, although enterprises that implement an effective reverse logistics process can get a number of significant advantages. They include: reducing costs, increasing the speed of customer service, maintaining the customer loyalty. The developed model of business processes allows to structure the tasks of reverse flows management and get an effective tool for the implementation of the SCOR-model of supply chains management.
format	article
author	Ilchenko Nataliia B. Kochubei Dmytro V.
author_facet	Ilchenko Nataliia B. Kochubei Dmytro V.
author_sort	Ilchenko Nataliia B.
title	The Conception of Designing Reverse Flows in Supply Chains
title_short	The Conception of Designing Reverse Flows in Supply Chains
title_full	The Conception of Designing Reverse Flows in Supply Chains
title_fullStr	The Conception of Designing Reverse Flows in Supply Chains
title_full_unstemmed	The Conception of Designing Reverse Flows in Supply Chains
title_sort	conception of designing reverse flows in supply chains
publisher	Research Centre of Industrial Problems of Development of NAS of Ukraine
publishDate	2021
url	https://doaj.org/article/27ee3476ecee4582ba51fd0da7caf594
work_keys_str_mv	AT ilchenkonataliiab theconceptionofdesigningreverseflowsinsupplychains AT kochubeidmytrov theconceptionofdesigningreverseflowsinsupplychains AT ilchenkonataliiab conceptionofdesigningreverseflowsinsupplychains AT kochubeidmytrov conceptionofdesigningreverseflowsinsupplychains
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The Conception of Designing Reverse Flows in Supply Chains

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