Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital

Patient-centred care (PCC) is not a new concept; however, in recent years it has garnered increasing attention in the research literature and clinical practice. PCC in clinical practice has been found to improve clinical outcomes, resource allocation, and the patient experience. In response to the n...

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Autores principales:	Erica Bridge, Madelyn Law, Miya Narushima
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient- and family centered care patient experience patient engagement organizational culture qualitative methods healthcare Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/28c77a5ac6664baa90461c7c1ab99785
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spelling	oai:doaj.org-article:28c77a5ac6664baa90461c7c1ab997852021-11-15T04:21:49ZUsing patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital2372-0247https://doaj.org/article/28c77a5ac6664baa90461c7c1ab997852016-11-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss2/14https://doaj.org/toc/2372-0247Patient-centred care (PCC) is not a new concept; however, in recent years it has garnered increasing attention in the research literature and clinical practice. PCC in clinical practice has been found to improve clinical outcomes, resource allocation, and the patient experience. In response to the need for PCC and quality in healthcare, the Ontario, Canada government developed the Excellent Care for All Act (ECFAA) in 2010. The ECFAA imposes six obligations to Ontario hospitals, one of which is developing and publishing a Patient Declaration of Values (PDoV). The purpose of this study was to explore how a leading patient-centred Ontario hospital operationalized their patient value statement in policy and practice. The objectives of this research were to: a) understand what role the patient value statement played in policy and practice within a leading Ontario hospital and b) to examine how a leading Ontario hospital incorporated these values into their overarching organizational structures. This was a qualitative case study, which took place in a leading patient-centred Ontario hospital. The study included 18 interviews with employees and patient/family advisors. The analysis found a five-step process including: 1) setting the stage, 2) inspiring change, 3) organizational capacity, 4) barriers, and 5) reflection and improvement. This study has highlighted the role of a patient value statement within a leading Ontario hospital. The findings provide a five-step process with 12 core strategies for creating change in a healthcare organization; to embed a culture of patient-centred care.Erica BridgeMadelyn LawMiya NarushimaThe Beryl Institutearticlepatient- and family centered carepatient experiencepatient engagementorganizational culturequalitative methodshealthcareMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient- and family centered care patient experience patient engagement organizational culture qualitative methods healthcare Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient- and family centered care patient experience patient engagement organizational culture qualitative methods healthcare Medicine (General) R5-920 Public aspects of medicine RA1-1270 Erica Bridge Madelyn Law Miya Narushima Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital
description	Patient-centred care (PCC) is not a new concept; however, in recent years it has garnered increasing attention in the research literature and clinical practice. PCC in clinical practice has been found to improve clinical outcomes, resource allocation, and the patient experience. In response to the need for PCC and quality in healthcare, the Ontario, Canada government developed the Excellent Care for All Act (ECFAA) in 2010. The ECFAA imposes six obligations to Ontario hospitals, one of which is developing and publishing a Patient Declaration of Values (PDoV). The purpose of this study was to explore how a leading patient-centred Ontario hospital operationalized their patient value statement in policy and practice. The objectives of this research were to: a) understand what role the patient value statement played in policy and practice within a leading Ontario hospital and b) to examine how a leading Ontario hospital incorporated these values into their overarching organizational structures. This was a qualitative case study, which took place in a leading patient-centred Ontario hospital. The study included 18 interviews with employees and patient/family advisors. The analysis found a five-step process including: 1) setting the stage, 2) inspiring change, 3) organizational capacity, 4) barriers, and 5) reflection and improvement. This study has highlighted the role of a patient value statement within a leading Ontario hospital. The findings provide a five-step process with 12 core strategies for creating change in a healthcare organization; to embed a culture of patient-centred care.
format	article
author	Erica Bridge Madelyn Law Miya Narushima
author_facet	Erica Bridge Madelyn Law Miya Narushima
author_sort	Erica Bridge
title	Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital
title_short	Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital
title_full	Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital
title_fullStr	Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital
title_full_unstemmed	Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital
title_sort	using patient value statements to develop a culture of patient-centred care: a case study of an ontario, canada hospital
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/28c77a5ac6664baa90461c7c1ab99785
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Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital

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