Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content

Although the tourism industry has increasingly used social media, there has been little empirical research in terms of the attributes of tourist satisfaction and dissatisfaction with user-generated contents. The purpose of this study is to explore the attributes of tourist satisfaction and dissatisf...

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Autores principales:	Woohyuk Kim, Sung-Bum Kim, Eunhye Park
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	user-generated content satisfaction dissatisfaction text mining big data Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/2929bdaeeb5748c79c7bcc2b58ac58a5
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id	oai:doaj.org-article:2929bdaeeb5748c79c7bcc2b58ac58a5
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spelling	oai:doaj.org-article:2929bdaeeb5748c79c7bcc2b58ac58a52021-11-25T19:02:58ZMapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content10.3390/su1322126502071-1050https://doaj.org/article/2929bdaeeb5748c79c7bcc2b58ac58a52021-11-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/22/12650https://doaj.org/toc/2071-1050Although the tourism industry has increasingly used social media, there has been little empirical research in terms of the attributes of tourist satisfaction and dissatisfaction with user-generated contents. The purpose of this study is to explore the attributes of tourist satisfaction and dissatisfaction through user-generated contents. We collected data from online review platforms. Our data include historical online reviews, names of reviewers, ratings, location, helpful votes, date of visits, and contributions. In terms of results, the study found 30 key topics related to tourist satisfaction and dissatisfaction. Additionally, we found three clusters (i.e., holiday experience, attractions and facilities, and food experience). Lastly, we that suggested rating levels are different based on the type of tourists (i.e., domestic and international). This study provides discussions and implications for tourism research and industry practices.Woohyuk KimSung-Bum KimEunhye ParkMDPI AGarticleuser-generated contentsatisfactiondissatisfactiontext miningbig dataEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 12650, p 12650 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	user-generated content satisfaction dissatisfaction text mining big data Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	user-generated content satisfaction dissatisfaction text mining big data Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Woohyuk Kim Sung-Bum Kim Eunhye Park Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
description	Although the tourism industry has increasingly used social media, there has been little empirical research in terms of the attributes of tourist satisfaction and dissatisfaction with user-generated contents. The purpose of this study is to explore the attributes of tourist satisfaction and dissatisfaction through user-generated contents. We collected data from online review platforms. Our data include historical online reviews, names of reviewers, ratings, location, helpful votes, date of visits, and contributions. In terms of results, the study found 30 key topics related to tourist satisfaction and dissatisfaction. Additionally, we found three clusters (i.e., holiday experience, attractions and facilities, and food experience). Lastly, we that suggested rating levels are different based on the type of tourists (i.e., domestic and international). This study provides discussions and implications for tourism research and industry practices.
format	article
author	Woohyuk Kim Sung-Bum Kim Eunhye Park
author_facet	Woohyuk Kim Sung-Bum Kim Eunhye Park
author_sort	Woohyuk Kim
title	Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
title_short	Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
title_full	Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
title_fullStr	Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
title_full_unstemmed	Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content
title_sort	mapping tourists’ destination (dis)satisfaction attributes with user-generated content
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/2929bdaeeb5748c79c7bcc2b58ac58a5
work_keys_str_mv	AT woohyukkim mappingtouristsdestinationdissatisfactionattributeswithusergeneratedcontent AT sungbumkim mappingtouristsdestinationdissatisfactionattributeswithusergeneratedcontent AT eunhyepark mappingtouristsdestinationdissatisfactionattributeswithusergeneratedcontent
_version_	1718410329193447424

Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content

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