Burnout among call center staff in the Rabat Sale Kenitra Region

In Morocco, burnout remains a syndrome that is very little managed, but which nevertheless remains present and significantly affects the aids professions such as call center’s teleadvisors. The aim is to study burnout among call center staff in the Rabat, Sale and Kenitra Region using Maslash's...

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Autores principales:	Drissi E., Boulbaroud S., Hami H., Ahami A., Azzaoui F-Z.
Formato:	article
Lenguaje:	EN FR
Publicado:	EDP Sciences 2021
Materias:	burnout call centers employees morocco Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/2a77b98868dc4b1db43bdc3247b62ec3
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spelling	oai:doaj.org-article:2a77b98868dc4b1db43bdc3247b62ec32021-11-12T11:44:08ZBurnout among call center staff in the Rabat Sale Kenitra Region2267-124210.1051/e3sconf/202131901074https://doaj.org/article/2a77b98868dc4b1db43bdc3247b62ec32021-01-01T00:00:00Zhttps://www.e3s-conferences.org/articles/e3sconf/pdf/2021/95/e3sconf_vigisan_01074.pdfhttps://doaj.org/toc/2267-1242In Morocco, burnout remains a syndrome that is very little managed, but which nevertheless remains present and significantly affects the aids professions such as call center’s teleadvisors. The aim is to study burnout among call center staff in the Rabat, Sale and Kenitra Region using Maslash's three-dimensional model by detecting the socioeconomic factors that influence it. This study involved 121 individuals (59 men and 62 women) who responded to the MBI and to an informative questionary developed by us. The subjects have a minimum age of 22 years and a maximum age of 60 years and an average age of 31.74± 7.93.On the one hand, 13 subjects (10.74%) have a high risk of burnout, high scores of emotional exhaustion and depersonalization, and low personal achievement. The results of the gender impact were not significant. On the other hand, burnout is rarer in older age groups, which suggests that the experience of age would have a protective effect. Spirituality and sport could also have a protective effect. Burnout, very common in the aid professions, must be prevented in companies screened and taken care of by mental health professionals.Drissi E.Boulbaroud S.Hami H.Ahami A.Azzaoui F-Z.EDP Sciencesarticleburnoutcall centersemployeesmoroccoEnvironmental sciencesGE1-350ENFRE3S Web of Conferences, Vol 319, p 01074 (2021)
institution	DOAJ
collection	DOAJ
language	EN FR
topic	burnout call centers employees morocco Environmental sciences GE1-350
spellingShingle	burnout call centers employees morocco Environmental sciences GE1-350 Drissi E. Boulbaroud S. Hami H. Ahami A. Azzaoui F-Z. Burnout among call center staff in the Rabat Sale Kenitra Region
description	In Morocco, burnout remains a syndrome that is very little managed, but which nevertheless remains present and significantly affects the aids professions such as call center’s teleadvisors. The aim is to study burnout among call center staff in the Rabat, Sale and Kenitra Region using Maslash's three-dimensional model by detecting the socioeconomic factors that influence it. This study involved 121 individuals (59 men and 62 women) who responded to the MBI and to an informative questionary developed by us. The subjects have a minimum age of 22 years and a maximum age of 60 years and an average age of 31.74± 7.93.On the one hand, 13 subjects (10.74%) have a high risk of burnout, high scores of emotional exhaustion and depersonalization, and low personal achievement. The results of the gender impact were not significant. On the other hand, burnout is rarer in older age groups, which suggests that the experience of age would have a protective effect. Spirituality and sport could also have a protective effect. Burnout, very common in the aid professions, must be prevented in companies screened and taken care of by mental health professionals.
format	article
author	Drissi E. Boulbaroud S. Hami H. Ahami A. Azzaoui F-Z.
author_facet	Drissi E. Boulbaroud S. Hami H. Ahami A. Azzaoui F-Z.
author_sort	Drissi E.
title	Burnout among call center staff in the Rabat Sale Kenitra Region
title_short	Burnout among call center staff in the Rabat Sale Kenitra Region
title_full	Burnout among call center staff in the Rabat Sale Kenitra Region
title_fullStr	Burnout among call center staff in the Rabat Sale Kenitra Region
title_full_unstemmed	Burnout among call center staff in the Rabat Sale Kenitra Region
title_sort	burnout among call center staff in the rabat sale kenitra region
publisher	EDP Sciences
publishDate	2021
url	https://doaj.org/article/2a77b98868dc4b1db43bdc3247b62ec3
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Burnout among call center staff in the Rabat Sale Kenitra Region

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