Customers’ behavioral intention on mobile banking services in Indonesia

This study examines the effects of knowledge, trust, enjoyment, risk, and culture on perceived ease of use, attitudes, perceived usefulness, and behavioral intention for choosing Jambi mobile banking services. Survey and verification methods were used with a sample of 400 units. Furthermore, this st...

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Autores principales:	Edwin Bustami, Sihol Situngkir, Syahmardi Yacob, Ade Octavia
Formato:	article
Lenguaje:	EN
Publicado:	Ümit Hacıoğlu 2021
Materias:	behavioral intention mobile banking services Social Sciences H
Acceso en línea:	https://doaj.org/article/2b05ee026b0a4001969f4a7ed01c3248
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spelling	oai:doaj.org-article:2b05ee026b0a4001969f4a7ed01c32482021-11-07T08:04:32ZCustomers’ behavioral intention on mobile banking services in Indonesia2147-447810.20525/ijrbs.v10i7.1403https://doaj.org/article/2b05ee026b0a4001969f4a7ed01c32482021-11-01T00:00:00Zhttps://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/1403https://doaj.org/toc/2147-4478This study examines the effects of knowledge, trust, enjoyment, risk, and culture on perceived ease of use, attitudes, perceived usefulness, and behavioral intention for choosing Jambi mobile banking services. Survey and verification methods were used with a sample of 400 units. Furthermore, this study used an accidental sampling method and analyzed data through Path Analysis. The findings of the study demonstrated that knowledge, enjoyment, and risk directly and significantly affect Indonesian customer attitudes, while a trust does not influence perceived ease of use, perceived usefulness, and behavioral intention. Moreover, risk and culture directly and significantly affect perceived ease of use and perceived usefulness.Edwin BustamiSihol SitungkirSyahmardi YacobAde OctaviaÜmit Hacıoğluarticlebehavioral intentionmobile banking servicesSocial SciencesHENInternational Journal of Research In Business and Social Science, Vol 10, Iss 7, Pp 353-362 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	behavioral intention mobile banking services Social Sciences H
spellingShingle	behavioral intention mobile banking services Social Sciences H Edwin Bustami Sihol Situngkir Syahmardi Yacob Ade Octavia Customers’ behavioral intention on mobile banking services in Indonesia
description	This study examines the effects of knowledge, trust, enjoyment, risk, and culture on perceived ease of use, attitudes, perceived usefulness, and behavioral intention for choosing Jambi mobile banking services. Survey and verification methods were used with a sample of 400 units. Furthermore, this study used an accidental sampling method and analyzed data through Path Analysis. The findings of the study demonstrated that knowledge, enjoyment, and risk directly and significantly affect Indonesian customer attitudes, while a trust does not influence perceived ease of use, perceived usefulness, and behavioral intention. Moreover, risk and culture directly and significantly affect perceived ease of use and perceived usefulness.
format	article
author	Edwin Bustami Sihol Situngkir Syahmardi Yacob Ade Octavia
author_facet	Edwin Bustami Sihol Situngkir Syahmardi Yacob Ade Octavia
author_sort	Edwin Bustami
title	Customers’ behavioral intention on mobile banking services in Indonesia
title_short	Customers’ behavioral intention on mobile banking services in Indonesia
title_full	Customers’ behavioral intention on mobile banking services in Indonesia
title_fullStr	Customers’ behavioral intention on mobile banking services in Indonesia
title_full_unstemmed	Customers’ behavioral intention on mobile banking services in Indonesia
title_sort	customers’ behavioral intention on mobile banking services in indonesia
publisher	Ümit Hacıoğlu
publishDate	2021
url	https://doaj.org/article/2b05ee026b0a4001969f4a7ed01c3248
work_keys_str_mv	AT edwinbustami customersbehavioralintentiononmobilebankingservicesinindonesia AT siholsitungkir customersbehavioralintentiononmobilebankingservicesinindonesia AT syahmardiyacob customersbehavioralintentiononmobilebankingservicesinindonesia AT adeoctavia customersbehavioralintentiononmobilebankingservicesinindonesia
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Customers’ behavioral intention on mobile banking services in Indonesia

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