Customers’ behavioral intention on mobile banking services in Indonesia

This study examines the effects of knowledge, trust, enjoyment, risk, and culture on perceived ease of use, attitudes, perceived usefulness, and behavioral intention for choosing Jambi mobile banking services. Survey and verification methods were used with a sample of 400 units. Furthermore, this st...

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Autores principales: Edwin Bustami, Sihol Situngkir, Syahmardi Yacob, Ade Octavia
Formato: article
Lenguaje:EN
Publicado: Ümit Hacıoğlu 2021
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Acceso en línea:https://doaj.org/article/2b05ee026b0a4001969f4a7ed01c3248
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