Concept analysis and development of international service

This article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is p...

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Auteur principal:	Valtteri Kaartemo
Format:	article
Langue:	EN
Publié:	Taylor & Francis Group 2018
Sujets:	international service co-creation value institution culture Business HF5001-6182 Management. Industrial management HD28-70
Accès en ligne:	https://doaj.org/article/2ba55ec1a5434bfa8ba43cd2df6a3752
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spelling	oai:doaj.org-article:2ba55ec1a5434bfa8ba43cd2df6a37522021-12-02T14:35:48ZConcept analysis and development of international service2331-197510.1080/23311975.2018.1470450https://doaj.org/article/2ba55ec1a5434bfa8ba43cd2df6a37522018-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2018.1470450https://doaj.org/toc/2331-1975This article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is proposed, characterising international service as a value co-creation process between two or more resource-integrating actors that do not share influential institutional arrangements because of national borders. This new definition clarifies conceptual differences between international service, international activity and intercultural (cross-cultural) service, and between international product and service. The revised definition also highlights the existence of differences other than cultural variation and how differing institutional arrangements may in part be an effect of national borders. The study advances theory development in this research domain by providing a conceptually sound definition of international service, potentially eliminating some of the conceptual confusion that has until now posed challenges for the operationalisation of key concepts in the field. The new definition can also be expected to enhance collaboration between international business and service researchers.Valtteri KaartemoTaylor & Francis Grouparticleinternationalserviceco-creationvalueinstitutioncultureBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 5, Iss 1 (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	international service co-creation value institution culture Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	international service co-creation value institution culture Business HF5001-6182 Management. Industrial management HD28-70 Valtteri Kaartemo Concept analysis and development of international service
description	This article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is proposed, characterising international service as a value co-creation process between two or more resource-integrating actors that do not share influential institutional arrangements because of national borders. This new definition clarifies conceptual differences between international service, international activity and intercultural (cross-cultural) service, and between international product and service. The revised definition also highlights the existence of differences other than cultural variation and how differing institutional arrangements may in part be an effect of national borders. The study advances theory development in this research domain by providing a conceptually sound definition of international service, potentially eliminating some of the conceptual confusion that has until now posed challenges for the operationalisation of key concepts in the field. The new definition can also be expected to enhance collaboration between international business and service researchers.
format	article
author	Valtteri Kaartemo
author_facet	Valtteri Kaartemo
author_sort	Valtteri Kaartemo
title	Concept analysis and development of international service
title_short	Concept analysis and development of international service
title_full	Concept analysis and development of international service
title_fullStr	Concept analysis and development of international service
title_full_unstemmed	Concept analysis and development of international service
title_sort	concept analysis and development of international service
publisher	Taylor & Francis Group
publishDate	2018
url	https://doaj.org/article/2ba55ec1a5434bfa8ba43cd2df6a3752
work_keys_str_mv	AT valtterikaartemo conceptanalysisanddevelopmentofinternationalservice
_version_	1718391061460549632

Concept analysis and development of international service

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