Concept analysis and development of international service

This article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is p...

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Autor principal: Valtteri Kaartemo
Formato: article
Lenguaje:EN
Publicado: Taylor & Francis Group 2018
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Acceso en línea:https://doaj.org/article/2ba55ec1a5434bfa8ba43cd2df6a3752
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spelling oai:doaj.org-article:2ba55ec1a5434bfa8ba43cd2df6a37522021-12-02T14:35:48ZConcept analysis and development of international service2331-197510.1080/23311975.2018.1470450https://doaj.org/article/2ba55ec1a5434bfa8ba43cd2df6a37522018-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2018.1470450https://doaj.org/toc/2331-1975This article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is proposed, characterising international service as a value co-creation process between two or more resource-integrating actors that do not share influential institutional arrangements because of national borders. This new definition clarifies conceptual differences between international service, international activity and intercultural (cross-cultural) service, and between international product and service. The revised definition also highlights the existence of differences other than cultural variation and how differing institutional arrangements may in part be an effect of national borders. The study advances theory development in this research domain by providing a conceptually sound definition of international service, potentially eliminating some of the conceptual confusion that has until now posed challenges for the operationalisation of key concepts in the field. The new definition can also be expected to enhance collaboration between international business and service researchers.Valtteri KaartemoTaylor & Francis Grouparticleinternationalserviceco-creationvalueinstitutioncultureBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 5, Iss 1 (2018)
institution DOAJ
collection DOAJ
language EN
topic international
service
co-creation
value
institution
culture
Business
HF5001-6182
Management. Industrial management
HD28-70
spellingShingle international
service
co-creation
value
institution
culture
Business
HF5001-6182
Management. Industrial management
HD28-70
Valtteri Kaartemo
Concept analysis and development of international service
description This article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is proposed, characterising international service as a value co-creation process between two or more resource-integrating actors that do not share influential institutional arrangements because of national borders. This new definition clarifies conceptual differences between international service, international activity and intercultural (cross-cultural) service, and between international product and service. The revised definition also highlights the existence of differences other than cultural variation and how differing institutional arrangements may in part be an effect of national borders. The study advances theory development in this research domain by providing a conceptually sound definition of international service, potentially eliminating some of the conceptual confusion that has until now posed challenges for the operationalisation of key concepts in the field. The new definition can also be expected to enhance collaboration between international business and service researchers.
format article
author Valtteri Kaartemo
author_facet Valtteri Kaartemo
author_sort Valtteri Kaartemo
title Concept analysis and development of international service
title_short Concept analysis and development of international service
title_full Concept analysis and development of international service
title_fullStr Concept analysis and development of international service
title_full_unstemmed Concept analysis and development of international service
title_sort concept analysis and development of international service
publisher Taylor & Francis Group
publishDate 2018
url https://doaj.org/article/2ba55ec1a5434bfa8ba43cd2df6a3752
work_keys_str_mv AT valtterikaartemo conceptanalysisanddevelopmentofinternationalservice
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