Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations

Processes in the health sector include diagnostics, treatment, rehabilitation, prevention, education of patients, and all other interactions between qualified medical personnel and patients. Interpersonal processes pertain to the psychosocial aspect of said activities and include variables that desc...

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Autores principales:	Duško Čučković, Ilija Ćosić, Milan Delić, Miroslav Miškić, Slavica Ranisavljev Kovačev
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	organizational performance interpersonal processes effectiveness performance measurement primary health care organizations Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/2e7ffa1f2b1d4c5ca5dd891d80011842
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id	oai:doaj.org-article:2e7ffa1f2b1d4c5ca5dd891d80011842
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spelling	oai:doaj.org-article:2e7ffa1f2b1d4c5ca5dd891d800118422021-11-11T19:48:52ZInfluence of Interpersonal Processes on the Performance of Primary Health Care Organizations10.3390/su1321122432071-1050https://doaj.org/article/2e7ffa1f2b1d4c5ca5dd891d800118422021-11-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/21/12243https://doaj.org/toc/2071-1050Processes in the health sector include diagnostics, treatment, rehabilitation, prevention, education of patients, and all other interactions between qualified medical personnel and patients. Interpersonal processes pertain to the psychosocial aspect of said activities and include variables that describe communication, continuity, patient awareness, and the degree of patient involvement and influence the performance of health institutions in primary health care (PHC). The dimensions of importance for researching the influence of indicators of interpersonal processes on the performance of PHC organizations were identified, taking into account the underlying theory and specifics and characteristics of PHC. This paper studies the influence that patient-centeredness, as a dominant dimension that encompasses interpersonal processes, has on effectiveness, i.e., outcomes presented through health-related quality of life (HRQOL). Data on the factors of importance for this research subject were collected in the Republic of Serbia, while data analysis was carried out using partial least squares structural equation modeling (PLS-SEM). The research results show a complex relationship between indicators of interpersonal processes, highlight the importance of this group of processes for increasing the effectiveness of PHC organizations, and demonstrate the influence of interpersonal processes on the performance of PHC organizations.Duško ČučkovićIlija ĆosićMilan DelićMiroslav MiškićSlavica Ranisavljev KovačevMDPI AGarticleorganizational performanceinterpersonal processeseffectivenessperformance measurementprimary health care organizationsEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 12243, p 12243 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	organizational performance interpersonal processes effectiveness performance measurement primary health care organizations Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	organizational performance interpersonal processes effectiveness performance measurement primary health care organizations Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Duško Čučković Ilija Ćosić Milan Delić Miroslav Miškić Slavica Ranisavljev Kovačev Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations
description	Processes in the health sector include diagnostics, treatment, rehabilitation, prevention, education of patients, and all other interactions between qualified medical personnel and patients. Interpersonal processes pertain to the psychosocial aspect of said activities and include variables that describe communication, continuity, patient awareness, and the degree of patient involvement and influence the performance of health institutions in primary health care (PHC). The dimensions of importance for researching the influence of indicators of interpersonal processes on the performance of PHC organizations were identified, taking into account the underlying theory and specifics and characteristics of PHC. This paper studies the influence that patient-centeredness, as a dominant dimension that encompasses interpersonal processes, has on effectiveness, i.e., outcomes presented through health-related quality of life (HRQOL). Data on the factors of importance for this research subject were collected in the Republic of Serbia, while data analysis was carried out using partial least squares structural equation modeling (PLS-SEM). The research results show a complex relationship between indicators of interpersonal processes, highlight the importance of this group of processes for increasing the effectiveness of PHC organizations, and demonstrate the influence of interpersonal processes on the performance of PHC organizations.
format	article
author	Duško Čučković Ilija Ćosić Milan Delić Miroslav Miškić Slavica Ranisavljev Kovačev
author_facet	Duško Čučković Ilija Ćosić Milan Delić Miroslav Miškić Slavica Ranisavljev Kovačev
author_sort	Duško Čučković
title	Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations
title_short	Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations
title_full	Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations
title_fullStr	Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations
title_full_unstemmed	Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations
title_sort	influence of interpersonal processes on the performance of primary health care organizations
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/2e7ffa1f2b1d4c5ca5dd891d80011842
work_keys_str_mv	AT duskocuckovic influenceofinterpersonalprocessesontheperformanceofprimaryhealthcareorganizations AT ilijacosic influenceofinterpersonalprocessesontheperformanceofprimaryhealthcareorganizations AT milandelic influenceofinterpersonalprocessesontheperformanceofprimaryhealthcareorganizations AT miroslavmiskic influenceofinterpersonalprocessesontheperformanceofprimaryhealthcareorganizations AT slavicaranisavljevkovacev influenceofinterpersonalprocessesontheperformanceofprimaryhealthcareorganizations
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Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations

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