Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities

The aim of the article is to study the modern experience of the organization of work with citizen appeals in the government bodies and its results to develop proposals for improving the work. In accordance with the above purpose designated the following tasks: studying modern regulatory framework fo...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Anatoly Alekseevich Likhtin, Elizaveta Igorevna Zvereva
Formato:	article
Lenguaje:	EN RU
Publicado:	North-West institute of management of the Russian Presidential Academy of National Economy and Public Administration 2018
Materias:	government bodies governance appeal citizens improving information technologies Political institutions and public administration (General) JF20-2112
Acceso en línea:	https://doaj.org/article/309e5de5cd3945a2b1b6aa9802b433e1
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:309e5de5cd3945a2b1b6aa9802b433e1
record_format	dspace
spelling	oai:doaj.org-article:309e5de5cd3945a2b1b6aa9802b433e12021-11-12T10:46:01ZInteracting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities1726-11391816-8590https://doaj.org/article/309e5de5cd3945a2b1b6aa9802b433e12018-04-01T00:00:00Zhttps://www.acjournal.ru/jour/article/view/315https://doaj.org/toc/1726-1139https://doaj.org/toc/1816-8590The aim of the article is to study the modern experience of the organization of work with citizen appeals in the government bodies and its results to develop proposals for improving the work. In accordance with the above purpose designated the following tasks: studying modern regulatory framework for the work with citizen appeals in the Russian Federation, the identification of the main directions of improving the work with citizen appeals in government bodies, to review and analyze the current state of the work with citizens appeals in the Archive Committee of St. Petersburg in terms of information technologies. The research results have the practical importance in the preparation of departmental instructions on office work, guidelines and manuals on the organization of work with citizen appeals, the development of administrative regulations for the provision of public services «Organization of reception of citizens, the timely and full consideration of their appeals filed orally or in writing, acceptance decisions on them and sending replies to the legally established deadline».Anatoly Alekseevich LikhtinElizaveta Igorevna ZverevaNorth-West institute of management of the Russian Presidential Academy of National Economy and Public Administration articlegovernment bodiesgovernanceappealcitizensimprovinginformation technologiesPolitical institutions and public administration (General)JF20-2112ENRUУправленческое консультирование, Vol 0, Iss 4, Pp 208-216 (2018)
institution	DOAJ
collection	DOAJ
language	EN RU
topic	government bodies governance appeal citizens improving information technologies Political institutions and public administration (General) JF20-2112
spellingShingle	government bodies governance appeal citizens improving information technologies Political institutions and public administration (General) JF20-2112 Anatoly Alekseevich Likhtin Elizaveta Igorevna Zvereva Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities
description	The aim of the article is to study the modern experience of the organization of work with citizen appeals in the government bodies and its results to develop proposals for improving the work. In accordance with the above purpose designated the following tasks: studying modern regulatory framework for the work with citizen appeals in the Russian Federation, the identification of the main directions of improving the work with citizen appeals in government bodies, to review and analyze the current state of the work with citizens appeals in the Archive Committee of St. Petersburg in terms of information technologies. The research results have the practical importance in the preparation of departmental instructions on office work, guidelines and manuals on the organization of work with citizen appeals, the development of administrative regulations for the provision of public services «Organization of reception of citizens, the timely and full consideration of their appeals filed orally or in writing, acceptance decisions on them and sending replies to the legally established deadline».
format	article
author	Anatoly Alekseevich Likhtin Elizaveta Igorevna Zvereva
author_facet	Anatoly Alekseevich Likhtin Elizaveta Igorevna Zvereva
author_sort	Anatoly Alekseevich Likhtin
title	Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities
title_short	Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities
title_full	Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities
title_fullStr	Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities
title_full_unstemmed	Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities
title_sort	interacting of the organization work with citizen appeals in government bodies of st. petersburg authorities
publisher	North-West institute of management of the Russian Presidential Academy of National Economy and Public Administration
publishDate	2018
url	https://doaj.org/article/309e5de5cd3945a2b1b6aa9802b433e1
work_keys_str_mv	AT anatolyalekseevichlikhtin interactingoftheorganizationworkwithcitizenappealsingovernmentbodiesofstpetersburgauthorities AT elizavetaigorevnazvereva interactingoftheorganizationworkwithcitizenappealsingovernmentbodiesofstpetersburgauthorities
_version_	1718430855558332416

Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities

Ejemplares similares