The relationship between health IT characteristics and organizational variables among German healthcare workers

Abstract Health information technologies (HITs) are widely employed in healthcare and are supposed to improve quality of care and patient safety. However, so far, their implementation has shown mixed results, which might be explainable by understudied psychological factors of human–HIT interaction....

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Autores principales:	Susanne Gaube, Julia Cecil, Simon Wagner, Andreas Schicho
Formato:	article
Lenguaje:	EN
Publicado:	Nature Portfolio 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/3171f25ceadb4dc99a2c058aa72973b5
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spelling	oai:doaj.org-article:3171f25ceadb4dc99a2c058aa72973b52021-12-02T14:58:48ZThe relationship between health IT characteristics and organizational variables among German healthcare workers10.1038/s41598-021-96851-12045-2322https://doaj.org/article/3171f25ceadb4dc99a2c058aa72973b52021-09-01T00:00:00Zhttps://doi.org/10.1038/s41598-021-96851-1https://doaj.org/toc/2045-2322Abstract Health information technologies (HITs) are widely employed in healthcare and are supposed to improve quality of care and patient safety. However, so far, their implementation has shown mixed results, which might be explainable by understudied psychological factors of human–HIT interaction. Therefore, the present study investigates the association between the perception of HIT characteristics and psychological and organizational variables among 445 healthcare workers via a cross-sectional online survey in Germany. The proposed hypotheses were tested using structural equation modeling. The results showed that good HIT usability was associated with lower levels of techno-overload and lower IT-related strain. In turn, experiencing techno-overload and IT-related strain was associated with lower job satisfaction. An effective error management culture at the workplace was linked to higher job satisfaction and a slightly lower frequency of self-reported medical errors. About 69% of surveyed healthcare workers reported making errors less frequently than their colleagues, suggesting a bias in either the perception or reporting of errors. In conclusion, the study’s findings indicate that ensuring high perceived usability when implementing HITs is crucial to avoiding frustration among healthcare workers and keeping them satisfied. Additionally healthcare facilities should invest in error management programs since error management culture is linked to other important organizational variables.Susanne GaubeJulia CecilSimon WagnerAndreas SchichoNature PortfolioarticleMedicineRScienceQENScientific Reports, Vol 11, Iss 1, Pp 1-11 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Susanne Gaube Julia Cecil Simon Wagner Andreas Schicho The relationship between health IT characteristics and organizational variables among German healthcare workers
description	Abstract Health information technologies (HITs) are widely employed in healthcare and are supposed to improve quality of care and patient safety. However, so far, their implementation has shown mixed results, which might be explainable by understudied psychological factors of human–HIT interaction. Therefore, the present study investigates the association between the perception of HIT characteristics and psychological and organizational variables among 445 healthcare workers via a cross-sectional online survey in Germany. The proposed hypotheses were tested using structural equation modeling. The results showed that good HIT usability was associated with lower levels of techno-overload and lower IT-related strain. In turn, experiencing techno-overload and IT-related strain was associated with lower job satisfaction. An effective error management culture at the workplace was linked to higher job satisfaction and a slightly lower frequency of self-reported medical errors. About 69% of surveyed healthcare workers reported making errors less frequently than their colleagues, suggesting a bias in either the perception or reporting of errors. In conclusion, the study’s findings indicate that ensuring high perceived usability when implementing HITs is crucial to avoiding frustration among healthcare workers and keeping them satisfied. Additionally healthcare facilities should invest in error management programs since error management culture is linked to other important organizational variables.
format	article
author	Susanne Gaube Julia Cecil Simon Wagner Andreas Schicho
author_facet	Susanne Gaube Julia Cecil Simon Wagner Andreas Schicho
author_sort	Susanne Gaube
title	The relationship between health IT characteristics and organizational variables among German healthcare workers
title_short	The relationship between health IT characteristics and organizational variables among German healthcare workers
title_full	The relationship between health IT characteristics and organizational variables among German healthcare workers
title_fullStr	The relationship between health IT characteristics and organizational variables among German healthcare workers
title_full_unstemmed	The relationship between health IT characteristics and organizational variables among German healthcare workers
title_sort	relationship between health it characteristics and organizational variables among german healthcare workers
publisher	Nature Portfolio
publishDate	2021
url	https://doaj.org/article/3171f25ceadb4dc99a2c058aa72973b5
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The relationship between health IT characteristics and organizational variables among German healthcare workers

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