Implementation of The Open Jackson Queuing Network to Reduce Waiting Time

Waiting for service is a common thing in-hospital services. The more patients are waiting, the service delay increases, so waiting time in the queue gets longer. In health care in a hospital, a patient will queue several times in more than one queue in a hospital outpatient installation. The case st...

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Autores principales:	Monike Febriyani Faris, Yuniar Farida, Dian C. Rini Novitasari, Nurissaidah Ulinnuha, Moh. Hafiyusholeh
Formato:	article
Lenguaje:	EN
Publicado:	Department of Mathematics, UIN Sunan Ampel Surabaya 2020
Materias:	queue an open jackson queueing network workstation Mathematics QA1-939
Acceso en línea:	https://doaj.org/article/33d2c43ebcf748e4bbd8a9461073e06f
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spelling	oai:doaj.org-article:33d2c43ebcf748e4bbd8a9461073e06f2021-12-02T15:03:51ZImplementation of The Open Jackson Queuing Network to Reduce Waiting Time2527-31592527-316710.15642/mantik.2020.6.2.83-92https://doaj.org/article/33d2c43ebcf748e4bbd8a9461073e06f2020-10-01T00:00:00Zhttp://jurnalsaintek.uinsby.ac.id/index.php/mantik/article/view/957https://doaj.org/toc/2527-3159https://doaj.org/toc/2527-3167Waiting for service is a common thing in-hospital services. The more patients are waiting, the service delay increases, so waiting time in the queue gets longer. In health care in a hospital, a patient will queue several times in more than one queue in a hospital outpatient installation. The case study in this research is the queue system in the hospital's outpatient treatment, implementing an open Jackson queueing network to minimize waiting time. The workstations examined in this study were the registration, pre-consultation, and cardiology poly consultation, and pharmacy. The data is carried out for six days, counting the number of arrivals and departures with each point at intervals of 5 minutes. Applying the Jackson open queue network model, a recommendation was obtained for the hospital to increase employees' numbers. The registration workstation must have four servers; a poly cardiology workstation had three nurses and four doctors, while for pharmacy, had seven employees. With this personnel's addition, patients' total waiting time in the queuing system is approximately 12 minutes/patient. So, it can reduce waiting times in the queueing system that was initially 108 minutes/patient.Monike Febriyani FarisYuniar FaridaDian C. Rini NovitasariNurissaidah UlinnuhaMoh. HafiyusholehDepartment of Mathematics, UIN Sunan Ampel Surabayaarticlequeuean open jackson queueing networkworkstationMathematicsQA1-939ENMantik: Jurnal Matematika, Vol 6, Iss 2, Pp 83-92 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	queue an open jackson queueing network workstation Mathematics QA1-939
spellingShingle	queue an open jackson queueing network workstation Mathematics QA1-939 Monike Febriyani Faris Yuniar Farida Dian C. Rini Novitasari Nurissaidah Ulinnuha Moh. Hafiyusholeh Implementation of The Open Jackson Queuing Network to Reduce Waiting Time
description	Waiting for service is a common thing in-hospital services. The more patients are waiting, the service delay increases, so waiting time in the queue gets longer. In health care in a hospital, a patient will queue several times in more than one queue in a hospital outpatient installation. The case study in this research is the queue system in the hospital's outpatient treatment, implementing an open Jackson queueing network to minimize waiting time. The workstations examined in this study were the registration, pre-consultation, and cardiology poly consultation, and pharmacy. The data is carried out for six days, counting the number of arrivals and departures with each point at intervals of 5 minutes. Applying the Jackson open queue network model, a recommendation was obtained for the hospital to increase employees' numbers. The registration workstation must have four servers; a poly cardiology workstation had three nurses and four doctors, while for pharmacy, had seven employees. With this personnel's addition, patients' total waiting time in the queuing system is approximately 12 minutes/patient. So, it can reduce waiting times in the queueing system that was initially 108 minutes/patient.
format	article
author	Monike Febriyani Faris Yuniar Farida Dian C. Rini Novitasari Nurissaidah Ulinnuha Moh. Hafiyusholeh
author_facet	Monike Febriyani Faris Yuniar Farida Dian C. Rini Novitasari Nurissaidah Ulinnuha Moh. Hafiyusholeh
author_sort	Monike Febriyani Faris
title	Implementation of The Open Jackson Queuing Network to Reduce Waiting Time
title_short	Implementation of The Open Jackson Queuing Network to Reduce Waiting Time
title_full	Implementation of The Open Jackson Queuing Network to Reduce Waiting Time
title_fullStr	Implementation of The Open Jackson Queuing Network to Reduce Waiting Time
title_full_unstemmed	Implementation of The Open Jackson Queuing Network to Reduce Waiting Time
title_sort	implementation of the open jackson queuing network to reduce waiting time
publisher	Department of Mathematics, UIN Sunan Ampel Surabaya
publishDate	2020
url	https://doaj.org/article/33d2c43ebcf748e4bbd8a9461073e06f
work_keys_str_mv	AT monikefebriyanifaris implementationoftheopenjacksonqueuingnetworktoreducewaitingtime AT yuniarfarida implementationoftheopenjacksonqueuingnetworktoreducewaitingtime AT diancrininovitasari implementationoftheopenjacksonqueuingnetworktoreducewaitingtime AT nurissaidahulinnuha implementationoftheopenjacksonqueuingnetworktoreducewaitingtime AT mohhafiyusholeh implementationoftheopenjacksonqueuingnetworktoreducewaitingtime
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Implementation of The Open Jackson Queuing Network to Reduce Waiting Time

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