What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?

There is a need to better engage service users in improving their experience with the care received in Addiction and Mental Health (A&MH). Dimensions of patient experience that are most salient to A&MH service users still remain to be properly defined from the patient perspective. This resea...

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Autores principales:	Priscilla Liu, Shawn Currie, Jassandre Adamyk-Simpson
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	patient experience patient engagement quality of care qualitative research patient centered care mental health Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/3466bc99611c45b3b0ba4990849f72b4
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spelling	oai:doaj.org-article:3466bc99611c45b3b0ba4990849f72b42021-11-15T04:25:45ZWhat are the most important dimensions of quality for addiction and mental health services from the perspective of its users?2372-0247https://doaj.org/article/3466bc99611c45b3b0ba4990849f72b42018-04-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss1/14https://doaj.org/toc/2372-0247There is a need to better engage service users in improving their experience with the care received in Addiction and Mental Health (A&MH). Dimensions of patient experience that are most salient to A&MH service users still remain to be properly defined from the patient perspective. This research focuses on identifying key domains of service experience important to patients of Addiction and Mental Health using patient focus groups. In addition, through a patient and family advisory committee, patients were also engaged as co-partners of the research team. The patient advisors had a major role in overseeing the research project, assisting with the thematic analysis and identifying the service domains. A total of 48 individuals (60% female; mean age = 45 years) with lived experience using A&MH services participated in the focus groups. The major themes that emerged from the focus groups led to the identification of seven dimensions of service quality: 1) access, 2) humanity of care, 3) skill and quality of staff, 4) patient engagement, 5) internal and external program communication, 6) individualized treatment and 7) continuity of care. We found that these domains were similar across all service settings including addictions. Patient advisors provided a unique “insider” perspective on the data. Identifying common aspects of service is the first phase of this study. These findings will form the framework for the development of a patient experience survey for Addiction and Mental Health.Priscilla LiuShawn CurrieJassandre Adamyk-SimpsonThe Beryl Institutearticlepatient experiencepatient engagementquality of carequalitative researchpatient centered caremental healthMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient engagement quality of care qualitative research patient centered care mental health Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient engagement quality of care qualitative research patient centered care mental health Medicine (General) R5-920 Public aspects of medicine RA1-1270 Priscilla Liu Shawn Currie Jassandre Adamyk-Simpson What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
description	There is a need to better engage service users in improving their experience with the care received in Addiction and Mental Health (A&MH). Dimensions of patient experience that are most salient to A&MH service users still remain to be properly defined from the patient perspective. This research focuses on identifying key domains of service experience important to patients of Addiction and Mental Health using patient focus groups. In addition, through a patient and family advisory committee, patients were also engaged as co-partners of the research team. The patient advisors had a major role in overseeing the research project, assisting with the thematic analysis and identifying the service domains. A total of 48 individuals (60% female; mean age = 45 years) with lived experience using A&MH services participated in the focus groups. The major themes that emerged from the focus groups led to the identification of seven dimensions of service quality: 1) access, 2) humanity of care, 3) skill and quality of staff, 4) patient engagement, 5) internal and external program communication, 6) individualized treatment and 7) continuity of care. We found that these domains were similar across all service settings including addictions. Patient advisors provided a unique “insider” perspective on the data. Identifying common aspects of service is the first phase of this study. These findings will form the framework for the development of a patient experience survey for Addiction and Mental Health.
format	article
author	Priscilla Liu Shawn Currie Jassandre Adamyk-Simpson
author_facet	Priscilla Liu Shawn Currie Jassandre Adamyk-Simpson
author_sort	Priscilla Liu
title	What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
title_short	What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
title_full	What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
title_fullStr	What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
title_full_unstemmed	What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
title_sort	what are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/3466bc99611c45b3b0ba4990849f72b4
work_keys_str_mv	AT priscillaliu whatarethemostimportantdimensionsofqualityforaddictionandmentalhealthservicesfromtheperspectiveofitsusers AT shawncurrie whatarethemostimportantdimensionsofqualityforaddictionandmentalhealthservicesfromtheperspectiveofitsusers AT jassandreadamyksimpson whatarethemostimportantdimensionsofqualityforaddictionandmentalhealthservicesfromtheperspectiveofitsusers
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What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?

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