The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe

The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 2...

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Autores principales:	Paul Mukucha, Tecla Manyika, Garvin Madhuku, Felix Chari
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2020
Materias:	business process outsourcing food quality quality service quality of ambience Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/3565cb2f1d1b4e80bf6658a29b03a7cb
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spelling	oai:doaj.org-article:3565cb2f1d1b4e80bf6658a29b03a7cb2021-12-02T18:21:51ZThe effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe2331-197510.1080/23311975.2020.1741314https://doaj.org/article/3565cb2f1d1b4e80bf6658a29b03a7cb2020-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2020.1741314https://doaj.org/toc/2331-1975The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business.Paul MukuchaTecla ManyikaGarvin MadhukuFelix ChariTaylor & Francis Grouparticlebusiness process outsourcingfood qualityquality servicequality of ambienceBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 7, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	business process outsourcing food quality quality service quality of ambience Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	business process outsourcing food quality quality service quality of ambience Business HF5001-6182 Management. Industrial management HD28-70 Paul Mukucha Tecla Manyika Garvin Madhuku Felix Chari The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
description	The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size of 200 was surveyed over a period of one month. The findings indicated that BPO has got statistical significance on all the hypothesised variables. Based on the results attained it was recommended that tertiary education institutions must outsource non-core functions like catering services and concentrate on the provision of education services which are inherently their core business.
format	article
author	Paul Mukucha Tecla Manyika Garvin Madhuku Felix Chari
author_facet	Paul Mukucha Tecla Manyika Garvin Madhuku Felix Chari
author_sort	Paul Mukucha
title	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
title_short	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
title_full	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
title_fullStr	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
title_full_unstemmed	The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe
title_sort	effects of business process outsourcing on the quality of catering services in tertiary education industry in zimbabwe
publisher	Taylor & Francis Group
publishDate	2020
url	https://doaj.org/article/3565cb2f1d1b4e80bf6658a29b03a7cb
work_keys_str_mv	AT paulmukucha theeffectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe AT teclamanyika theeffectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe AT garvinmadhuku theeffectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe AT felixchari theeffectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe AT paulmukucha effectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe AT teclamanyika effectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe AT garvinmadhuku effectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe AT felixchari effectsofbusinessprocessoutsourcingonthequalityofcateringservicesintertiaryeducationindustryinzimbabwe
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The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe

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