The Role of Culture On Service Failure Perceptions and Service Recovery Expectations In Restaurants
In this study, the aim is to examine the service failures encountered in restaurants and the recovery efforts that consumers expect in response to service failures in the context of cultural values. A qualitative research approach was adopted, and data were collected from nine tourist guides through...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | EN |
| Publié: |
Akdeniz University Tourism Faculty
2021
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| Accès en ligne: | https://doaj.org/article/36a98e672ad6430091a3e721c60ad6d1 |
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