Understanding international perceptions of the severity of harmful content online.

Online social media platforms constantly struggle with harmful content such as misinformation and violence, but how to effectively moderate and prioritize such content for billions of global users with different backgrounds and values presents a challenge. Through an international survey with 1,696...

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Autores principales:	Jialun Aaron Jiang, Morgan Klaus Scheuerman, Casey Fiesler, Jed R Brubaker
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/3777fb3bcc07409e9e54cbe20eda619d
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spelling	oai:doaj.org-article:3777fb3bcc07409e9e54cbe20eda619d2021-12-02T20:19:24ZUnderstanding international perceptions of the severity of harmful content online.1932-620310.1371/journal.pone.0256762https://doaj.org/article/3777fb3bcc07409e9e54cbe20eda619d2021-01-01T00:00:00Zhttps://doi.org/10.1371/journal.pone.0256762https://doaj.org/toc/1932-6203Online social media platforms constantly struggle with harmful content such as misinformation and violence, but how to effectively moderate and prioritize such content for billions of global users with different backgrounds and values presents a challenge. Through an international survey with 1,696 internet users across 8 different countries across the world, this empirical study examines how international users perceive harmful content online and the similarities and differences in their perceptions. We found that across countries, the perceived severity consistently followed an exponential growth as the harmful content became more severe, but what harmful content were perceived as more or less severe varied significantly. Our results challenge platform content moderation's status quo of using a one-size-fits-all approach to govern international users, and provide guidance on how platforms may wish to prioritize and customize their moderation of harmful content.Jialun Aaron JiangMorgan Klaus ScheuermanCasey FieslerJed R BrubakerPublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 16, Iss 8, p e0256762 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Jialun Aaron Jiang Morgan Klaus Scheuerman Casey Fiesler Jed R Brubaker Understanding international perceptions of the severity of harmful content online.
description	Online social media platforms constantly struggle with harmful content such as misinformation and violence, but how to effectively moderate and prioritize such content for billions of global users with different backgrounds and values presents a challenge. Through an international survey with 1,696 internet users across 8 different countries across the world, this empirical study examines how international users perceive harmful content online and the similarities and differences in their perceptions. We found that across countries, the perceived severity consistently followed an exponential growth as the harmful content became more severe, but what harmful content were perceived as more or less severe varied significantly. Our results challenge platform content moderation's status quo of using a one-size-fits-all approach to govern international users, and provide guidance on how platforms may wish to prioritize and customize their moderation of harmful content.
format	article
author	Jialun Aaron Jiang Morgan Klaus Scheuerman Casey Fiesler Jed R Brubaker
author_facet	Jialun Aaron Jiang Morgan Klaus Scheuerman Casey Fiesler Jed R Brubaker
author_sort	Jialun Aaron Jiang
title	Understanding international perceptions of the severity of harmful content online.
title_short	Understanding international perceptions of the severity of harmful content online.
title_full	Understanding international perceptions of the severity of harmful content online.
title_fullStr	Understanding international perceptions of the severity of harmful content online.
title_full_unstemmed	Understanding international perceptions of the severity of harmful content online.
title_sort	understanding international perceptions of the severity of harmful content online.
publisher	Public Library of Science (PLoS)
publishDate	2021
url	https://doaj.org/article/3777fb3bcc07409e9e54cbe20eda619d
work_keys_str_mv	AT jialunaaronjiang understandinginternationalperceptionsoftheseverityofharmfulcontentonline AT morganklausscheuerman understandinginternationalperceptionsoftheseverityofharmfulcontentonline AT caseyfiesler understandinginternationalperceptionsoftheseverityofharmfulcontentonline AT jedrbrubaker understandinginternationalperceptionsoftheseverityofharmfulcontentonline
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Understanding international perceptions of the severity of harmful content online.

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