Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses

Purpose This study examines the relationship between emotional labor and job involvement with convenience store employee, as well as mediating (perceived P–E fit) and moderating (reciprocal P–E fit) variables of this relation by proposing a moderated mediation model. Design/methodology/method The SP...

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Autores principales:	Ping-Fu Hsu, Shih-Kai Lin
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2019
Materias:	emotional labor person-environment fit; job involvement reciprocal fit perceived fit Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/38b50e242da9445a9fae22394987a763
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spelling	oai:doaj.org-article:38b50e242da9445a9fae22394987a7632021-12-02T16:07:29ZEffects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses2331-197510.1080/23311975.2019.1603816https://doaj.org/article/38b50e242da9445a9fae22394987a7632019-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2019.1603816https://doaj.org/toc/2331-1975Purpose This study examines the relationship between emotional labor and job involvement with convenience store employee, as well as mediating (perceived P–E fit) and moderating (reciprocal P–E fit) variables of this relation by proposing a moderated mediation model. Design/methodology/method The SPSS Program with PROCESS macro (Models 4 and 7) analysis was used with a sample of 230 convenience stores’ employees. Findings Results of this study demonstrated that reciprocal fit and perceived fit had moderated mediation effects between predictor (emotional labor) and criterion variables (job involvement). In addition, perceived fit evidenced positive effects on job involvement. Research limitations/implications We do not investigate the generation differences, futhure research may examine the mediating effects between EL and JI. To fully understand emotional labor, the specific cultural contexts in which it takes place will need to be considered. Practical implications This research has implications for the managers they could conduct social and individual identity to moderate the relationship between emotional workers and negative emotions. Furthermore, HR managers could apply training strategy to mediate the relationship between emotional labor and job involvement. Originality/value In the context of the emotional labor on job involvement, no studies have been conducted that have analyzed the moderated mediation effects especially the relationship between emotional labor and job involvement. This research seeks to build and extend the existing state of research on augmented moderated mediation effects by reciprocal fit and perceived fit.Ping-Fu HsuShih-Kai LinTaylor & Francis Grouparticleemotional laborperson-environment fit; job involvementreciprocal fitperceived fitBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 6, Iss 1 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	emotional labor person-environment fit; job involvement reciprocal fit perceived fit Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	emotional labor person-environment fit; job involvement reciprocal fit perceived fit Business HF5001-6182 Management. Industrial management HD28-70 Ping-Fu Hsu Shih-Kai Lin Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses
description	Purpose This study examines the relationship between emotional labor and job involvement with convenience store employee, as well as mediating (perceived P–E fit) and moderating (reciprocal P–E fit) variables of this relation by proposing a moderated mediation model. Design/methodology/method The SPSS Program with PROCESS macro (Models 4 and 7) analysis was used with a sample of 230 convenience stores’ employees. Findings Results of this study demonstrated that reciprocal fit and perceived fit had moderated mediation effects between predictor (emotional labor) and criterion variables (job involvement). In addition, perceived fit evidenced positive effects on job involvement. Research limitations/implications We do not investigate the generation differences, futhure research may examine the mediating effects between EL and JI. To fully understand emotional labor, the specific cultural contexts in which it takes place will need to be considered. Practical implications This research has implications for the managers they could conduct social and individual identity to moderate the relationship between emotional workers and negative emotions. Furthermore, HR managers could apply training strategy to mediate the relationship between emotional labor and job involvement. Originality/value In the context of the emotional labor on job involvement, no studies have been conducted that have analyzed the moderated mediation effects especially the relationship between emotional labor and job involvement. This research seeks to build and extend the existing state of research on augmented moderated mediation effects by reciprocal fit and perceived fit.
format	article
author	Ping-Fu Hsu Shih-Kai Lin
author_facet	Ping-Fu Hsu Shih-Kai Lin
author_sort	Ping-Fu Hsu
title	Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses
title_short	Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses
title_full	Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses
title_fullStr	Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses
title_full_unstemmed	Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses
title_sort	effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: moderated mediation analyses
publisher	Taylor & Francis Group
publishDate	2019
url	https://doaj.org/article/38b50e242da9445a9fae22394987a763
work_keys_str_mv	AT pingfuhsu effectsofreciprocalperceivedpersonenvironmentfitandemotionallaboronjobinvolvementmoderatedmediationanalyses AT shihkailin effectsofreciprocalperceivedpersonenvironmentfitandemotionallaboronjobinvolvementmoderatedmediationanalyses
_version_	1718384708708990976

Effects of reciprocal, perceived person–environment fit, and emotional labor on job involvement: Moderated mediation analyses

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