ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO

Manager of Private Higher Education Institution has pedagogical and marketingresponsibilities, including meeting expectations of students, surrounding the learning. Theproject must attract and retain students who seek training to extend their employabi...

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Autores principales:	Andreia de Oliveira Santos, Uajara Pessoa Araujo, Italo Brener de Carvalho, Caissa Veloso e Sousa, Lilian Bambirra de Assis
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2017
Materias:	satisfaction college private education predictor variables institutional evaluation Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/38c7a63984124ecdb1ba65337be395c3
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spelling	oai:doaj.org-article:38c7a63984124ecdb1ba65337be395c32021-11-11T15:49:48ZATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO1983-4535https://doaj.org/article/38c7a63984124ecdb1ba65337be395c32017-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319353448014https://doaj.org/toc/1983-4535Manager of Private Higher Education Institution has pedagogical and marketingresponsibilities, including meeting expectations of students, surrounding the learning. Theproject must attract and retain students who seek training to extend their employability in acost-effective welcoming environment for such expectations. In Brazil, which already hasofficial appraisal metric-quality end of the course, it is up to the manager to adopt own meansto monitor the performance as to factors such as empathy, reliability and perceivedresponsiveness, affecting satisfaction (hence, the continued propensity) whose assignment isthe order of the subject, but grouped, they may be related to demographic characteristics. Inorder to investigate the performance of these predictors conjectured on hiatus expectation-perception of service, equipped with survey derived from SERVQUAL about 289 students ofDirectors was applied, forming database subjected to multivariate analysis. Sex, Age, Income,Home school type (public or private) and Professional experiencewere not found to besignificant to anticipate the satisfaction, forcing the manager to deal with differences insubjective perception, without the comfort of relying on classifiers schemes.Andreia de Oliveira SantosUajara Pessoa AraujoItalo Brener de CarvalhoCaissa Veloso e SousaLilian Bambirra de AssisUniversidade Federal de Santa Catarinaarticlesatisfactioncollegeprivate educationpredictor variablesinstitutional evaluationEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 10, Iss 3, Pp 272-295 (2017)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	satisfaction college private education predictor variables institutional evaluation Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	satisfaction college private education predictor variables institutional evaluation Education (General) L7-991 Special aspects of education LC8-6691 Andreia de Oliveira Santos Uajara Pessoa Araujo Italo Brener de Carvalho Caissa Veloso e Sousa Lilian Bambirra de Assis ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO
description	Manager of Private Higher Education Institution has pedagogical and marketingresponsibilities, including meeting expectations of students, surrounding the learning. Theproject must attract and retain students who seek training to extend their employability in acost-effective welcoming environment for such expectations. In Brazil, which already hasofficial appraisal metric-quality end of the course, it is up to the manager to adopt own meansto monitor the performance as to factors such as empathy, reliability and perceivedresponsiveness, affecting satisfaction (hence, the continued propensity) whose assignment isthe order of the subject, but grouped, they may be related to demographic characteristics. Inorder to investigate the performance of these predictors conjectured on hiatus expectation-perception of service, equipped with survey derived from SERVQUAL about 289 students ofDirectors was applied, forming database subjected to multivariate analysis. Sex, Age, Income,Home school type (public or private) and Professional experiencewere not found to besignificant to anticipate the satisfaction, forcing the manager to deal with differences insubjective perception, without the comfort of relying on classifiers schemes.
format	article
author	Andreia de Oliveira Santos Uajara Pessoa Araujo Italo Brener de Carvalho Caissa Veloso e Sousa Lilian Bambirra de Assis
author_facet	Andreia de Oliveira Santos Uajara Pessoa Araujo Italo Brener de Carvalho Caissa Veloso e Sousa Lilian Bambirra de Assis
author_sort	Andreia de Oliveira Santos
title	ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO
title_short	ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO
title_full	ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO
title_fullStr	ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO
title_full_unstemmed	ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO
title_sort	atributos demográficos e satisfação de universitários com sua instituição de ensino
publisher	Universidade Federal de Santa Catarina
publishDate	2017
url	https://doaj.org/article/38c7a63984124ecdb1ba65337be395c3
work_keys_str_mv	AT andreiadeoliveirasantos atributosdemograficosesatisfacaodeuniversitarioscomsuainstituicaodeensino AT uajarapessoaaraujo atributosdemograficosesatisfacaodeuniversitarioscomsuainstituicaodeensino AT italobrenerdecarvalho atributosdemograficosesatisfacaodeuniversitarioscomsuainstituicaodeensino AT caissavelosoesousa atributosdemograficosesatisfacaodeuniversitarioscomsuainstituicaodeensino AT lilianbambirradeassis atributosdemograficosesatisfacaodeuniversitarioscomsuainstituicaodeensino
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ATRIBUTOS DEMOGRÁFICOS E SATISFAÇÃO DE UNIVERSITÁRIOS COM SUA INSTITUIÇÃO DE ENSINO

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