Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting

Amy F Ho,1,&ast; Yuan Zhou,2,&ast; Jessica J Kirby,1 Md Mamunur Rahman,2 Kathryn Tessitore,1 Yousef Abdel-Raziq,1 James P d’Etienne,1 Chet D Schrader,1 Hao Wang1 1Department of Emergency Medicine, Integrative Emergency Services, John Peter Smith Health Network, Fort Worth, TX, 76104, USA; 2D...

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Autores principales:	Ho AF, Zhou Y, Kirby JJ, Rahman MM, Tessitore K, Abdel-Raziq Y, d'Etienne JP, Schrader CD, Wang H
Formato:	article
Lenguaje:	EN
Publicado:	Dove Medical Press 2021
Materias:	patient physician demographics trust respect Medical emergencies. Critical care. Intensive care. First aid RC86-88.9
Acceso en línea:	https://doaj.org/article/3a926e15396d4cd2950025a22a59b57a
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spelling	oai:doaj.org-article:3a926e15396d4cd2950025a22a59b57a2021-11-21T19:08:51ZCausal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting1179-1500https://doaj.org/article/3a926e15396d4cd2950025a22a59b57a2021-11-01T00:00:00Zhttps://www.dovepress.com/causal-effect-analysis-of-demographic-concordance-of-physician-trust-a-peer-reviewed-fulltext-article-OAEMhttps://doaj.org/toc/1179-1500Amy F Ho,1,&ast; Yuan Zhou,2,&ast; Jessica J Kirby,1 Md Mamunur Rahman,2 Kathryn Tessitore,1 Yousef Abdel-Raziq,1 James P d’Etienne,1 Chet D Schrader,1 Hao Wang1 1Department of Emergency Medicine, Integrative Emergency Services, John Peter Smith Health Network, Fort Worth, TX, 76104, USA; 2Department of Industrial, Manufacturing, and Systems Engineering, The University of Texas at Arlington, Arlington, TX, 76019, USA&ast;These authors contributed equally to this workCorrespondence: Yuan ZhouDepartment of Industrial, Manufacturing, and Systems Engineering, The University of Texas at Arlington, 701 S. Nedderman Dr., Arlington, TX, 76019, USAEmail yuan.zhou@uta.eduHao WangIntegrative Emergency Services, John Peter Smith Health Network, 1500 S. Main St., Fort Worth, TX, 76104, USATel +1 817-702-8696Fax +1 817-702-1143Email hwang@ies.healthcareObjective: Patient perceptions of physician trust and respect are important factors for patient satisfaction evaluations. However, perceptions are subjective by nature and can be affected by patient and physician demographic characteristics. We aim to determine the causal effect on patient–physician demographic concordance and patient perceptions of physician trust and respect in an emergency care setting.Methods: We performed a causal effect analysis in an observational study setting. A near-real-time patient satisfaction survey was sent via telephone to patients within 72 h of discharge from an emergency department (ED). Patient-trust-physician (PTP) and physician-show-respect (PSR) scores were measured. Patient and physician demographics (age, gender, race, and ethnicity) were matched. Causal effect was analyzed to determine the direct effect of patient–physician demographic concordance on PTP/PSR scores.Results: We enrolled 1815 patients. The treatment effect of patient–physician age concordance on PTP scores was − 0.119 (p = 0.036). Other treatment effect of patient–physician demographic concordance on patient perception of physician trust and respect ranged from − 0.02 to − 0.2 (p > 0.05).Conclusion: Patient–physician age concordance may cause a negative effect on patient perception of physician trust. Otherwise, patient–physician demographic concordance has no effect on patient perceptions of physician trust and respect.Keywords: patient, physician, demographics, trust, respectHo AFZhou YKirby JJRahman MMTessitore KAbdel-Raziq Yd'Etienne JPSchrader CDWang HDove Medical PressarticlepatientphysiciandemographicstrustrespectMedical emergencies. Critical care. Intensive care. First aidRC86-88.9ENOpen Access Emergency Medicine, Vol Volume 13, Pp 503-509 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient physician demographics trust respect Medical emergencies. Critical care. Intensive care. First aid RC86-88.9
spellingShingle	patient physician demographics trust respect Medical emergencies. Critical care. Intensive care. First aid RC86-88.9 Ho AF Zhou Y Kirby JJ Rahman MM Tessitore K Abdel-Raziq Y d'Etienne JP Schrader CD Wang H Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting
description	Amy F Ho,1,&ast; Yuan Zhou,2,&ast; Jessica J Kirby,1 Md Mamunur Rahman,2 Kathryn Tessitore,1 Yousef Abdel-Raziq,1 James P d’Etienne,1 Chet D Schrader,1 Hao Wang1 1Department of Emergency Medicine, Integrative Emergency Services, John Peter Smith Health Network, Fort Worth, TX, 76104, USA; 2Department of Industrial, Manufacturing, and Systems Engineering, The University of Texas at Arlington, Arlington, TX, 76019, USA&ast;These authors contributed equally to this workCorrespondence: Yuan ZhouDepartment of Industrial, Manufacturing, and Systems Engineering, The University of Texas at Arlington, 701 S. Nedderman Dr., Arlington, TX, 76019, USAEmail yuan.zhou@uta.eduHao WangIntegrative Emergency Services, John Peter Smith Health Network, 1500 S. Main St., Fort Worth, TX, 76104, USATel +1 817-702-8696Fax +1 817-702-1143Email hwang@ies.healthcareObjective: Patient perceptions of physician trust and respect are important factors for patient satisfaction evaluations. However, perceptions are subjective by nature and can be affected by patient and physician demographic characteristics. We aim to determine the causal effect on patient–physician demographic concordance and patient perceptions of physician trust and respect in an emergency care setting.Methods: We performed a causal effect analysis in an observational study setting. A near-real-time patient satisfaction survey was sent via telephone to patients within 72 h of discharge from an emergency department (ED). Patient-trust-physician (PTP) and physician-show-respect (PSR) scores were measured. Patient and physician demographics (age, gender, race, and ethnicity) were matched. Causal effect was analyzed to determine the direct effect of patient–physician demographic concordance on PTP/PSR scores.Results: We enrolled 1815 patients. The treatment effect of patient–physician age concordance on PTP scores was − 0.119 (p = 0.036). Other treatment effect of patient–physician demographic concordance on patient perception of physician trust and respect ranged from − 0.02 to − 0.2 (p > 0.05).Conclusion: Patient–physician age concordance may cause a negative effect on patient perception of physician trust. Otherwise, patient–physician demographic concordance has no effect on patient perceptions of physician trust and respect.Keywords: patient, physician, demographics, trust, respect
format	article
author	Ho AF Zhou Y Kirby JJ Rahman MM Tessitore K Abdel-Raziq Y d'Etienne JP Schrader CD Wang H
author_facet	Ho AF Zhou Y Kirby JJ Rahman MM Tessitore K Abdel-Raziq Y d'Etienne JP Schrader CD Wang H
author_sort	Ho AF
title	Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting
title_short	Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting
title_full	Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting
title_fullStr	Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting
title_full_unstemmed	Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting
title_sort	causal effect analysis of demographic concordance of physician trust and respect in an emergency care setting
publisher	Dove Medical Press
publishDate	2021
url	https://doaj.org/article/3a926e15396d4cd2950025a22a59b57a
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Causal Effect Analysis of Demographic Concordance of Physician Trust and Respect in an Emergency Care Setting

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