PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI

This study aims to examine the influence of service quality on customer satisfaction in the restaurant of Ngawi resident. Population in this research is customer of Ngawi resident restaurant. The number of samples considered representative and reflect the characteristics of the population were 50 re...

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Autores principales:	Wulan Jayanti, Supri Wahyudi Utomo, Juli Murwani
Formato:	article
Lenguaje:	EN ID
Publicado:	Universitas PGRI Madiun 2014
Materias:	quality of service customer satisfaction Education L Education (General) L7-991 Accounting. Bookkeeping HF5601-5689
Acceso en línea:	https://doaj.org/article/3cbf756ad14144a8b1ace938bebcd4c4
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id	oai:doaj.org-article:3cbf756ad14144a8b1ace938bebcd4c4
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spelling	oai:doaj.org-article:3cbf756ad14144a8b1ace938bebcd4c42021-12-02T08:16:45ZPENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI2302-62512477-499510.25273/jap.v2i1.574https://doaj.org/article/3cbf756ad14144a8b1ace938bebcd4c42014-01-01T00:00:00Zhttp://e-journal.unipma.ac.id/index.php/assets/article/view/574https://doaj.org/toc/2302-6251https://doaj.org/toc/2477-4995This study aims to examine the influence of service quality on customer satisfaction in the restaurant of Ngawi resident. Population in this research is customer of Ngawi resident restaurant. The number of samples considered representative and reflect the characteristics of the population were 50 respondents. The hypothesis tested in this study with the Product Moment Correlation Analysis Method and t test. The results of this study indicate there is a positive and significant effect of service quality on customer satisfaction in Ngawi resident restaurant.Wulan JayantiSupri Wahyudi UtomoJuli MurwaniUniversitas PGRI Madiunarticlequality of servicecustomer satisfactionEducationLEducation (General)L7-991Accounting. BookkeepingHF5601-5689ENIDAssets: Jurnal Akuntansi dan Pendidikan, Vol 2, Iss 1, Pp 60-70 (2014)
institution	DOAJ
collection	DOAJ
language	EN ID
topic	quality of service customer satisfaction Education L Education (General) L7-991 Accounting. Bookkeeping HF5601-5689
spellingShingle	quality of service customer satisfaction Education L Education (General) L7-991 Accounting. Bookkeeping HF5601-5689 Wulan Jayanti Supri Wahyudi Utomo Juli Murwani PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI
description	This study aims to examine the influence of service quality on customer satisfaction in the restaurant of Ngawi resident. Population in this research is customer of Ngawi resident restaurant. The number of samples considered representative and reflect the characteristics of the population were 50 respondents. The hypothesis tested in this study with the Product Moment Correlation Analysis Method and t test. The results of this study indicate there is a positive and significant effect of service quality on customer satisfaction in Ngawi resident restaurant.
format	article
author	Wulan Jayanti Supri Wahyudi Utomo Juli Murwani
author_facet	Wulan Jayanti Supri Wahyudi Utomo Juli Murwani
author_sort	Wulan Jayanti
title	PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI
title_short	PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI
title_full	PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI
title_fullStr	PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI
title_full_unstemmed	PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI
title_sort	pengaruh kualitas pelayanan terhadap tingkat kepuasan pelanggan pada rumah makan di kabupaten ngawi
publisher	Universitas PGRI Madiun
publishDate	2014
url	https://doaj.org/article/3cbf756ad14144a8b1ace938bebcd4c4
work_keys_str_mv	AT wulanjayanti pengaruhkualitaspelayananterhadaptingkatkepuasanpelangganpadarumahmakandikabupatenngawi AT supriwahyudiutomo pengaruhkualitaspelayananterhadaptingkatkepuasanpelangganpadarumahmakandikabupatenngawi AT julimurwani pengaruhkualitaspelayananterhadaptingkatkepuasanpelangganpadarumahmakandikabupatenngawi
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PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI

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