E-grocery challenges and remedies: Global market leaders perspective

The purpose of the study is to identify logistic elements germane to e-grocery businesses, and to reveal the challenges collateral with each logistic element. Further, it strives to create a better understanding of specific remedies that have been employed by top e-grocery retailers to overcome exis...

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Autores principales:	Marcia Mkansi, Chukuakadibia Eresia-Eke, Oyetola Emmanuel-Ebikake
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2018
Materias:	e-retail distribution management grocery logistics Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/3ce2e7be4dad4140a45629af7f89683e
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spelling	oai:doaj.org-article:3ce2e7be4dad4140a45629af7f89683e2021-12-02T14:07:30ZE-grocery challenges and remedies: Global market leaders perspective2331-197510.1080/23311975.2018.1459338https://doaj.org/article/3ce2e7be4dad4140a45629af7f89683e2018-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2018.1459338https://doaj.org/toc/2331-1975The purpose of the study is to identify logistic elements germane to e-grocery businesses, and to reveal the challenges collateral with each logistic element. Further, it strives to create a better understanding of specific remedies that have been employed by top e-grocery retailers to overcome existing challenges while aligning identified challenges with Turban’s framework. Extensive semi-structured interviews were conducted with management staff in three of the top ten global online grocery retailers and another that was a market leader in a European country. The qualitative data collected was transcribed and coded using a non-hierarchical axial coding to identify emerging themes in content analysis. The results expose a range of challenges that could be compartmentalised into three broad categories, in harmony with the different stages of the order fulfilment process. Interestingly, the study found that most challenges were operational rather than tactical or strategic in nature. While the study expands existing knowledge, its revelation that most challenges lie in the management of roles and responsibilities domain is instructive. This makes it imperative for practitioners to focus on this specific area if meaningful improvement in e-grocery retailing performance is to be realised. This research offers a systematic understanding of supply and distribution challenges, including remedies utilised to ameliorate the effect of the challenges from the perspectives of the top companies in the industry. These remedies can be invaluable for existing and emerging e-grocers.Marcia MkansiChukuakadibia Eresia-EkeOyetola Emmanuel-EbikakeTaylor & Francis Grouparticlee-retaildistribution managementgrocerylogisticsBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 5, Iss 1 (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	e-retail distribution management grocery logistics Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	e-retail distribution management grocery logistics Business HF5001-6182 Management. Industrial management HD28-70 Marcia Mkansi Chukuakadibia Eresia-Eke Oyetola Emmanuel-Ebikake E-grocery challenges and remedies: Global market leaders perspective
description	The purpose of the study is to identify logistic elements germane to e-grocery businesses, and to reveal the challenges collateral with each logistic element. Further, it strives to create a better understanding of specific remedies that have been employed by top e-grocery retailers to overcome existing challenges while aligning identified challenges with Turban’s framework. Extensive semi-structured interviews were conducted with management staff in three of the top ten global online grocery retailers and another that was a market leader in a European country. The qualitative data collected was transcribed and coded using a non-hierarchical axial coding to identify emerging themes in content analysis. The results expose a range of challenges that could be compartmentalised into three broad categories, in harmony with the different stages of the order fulfilment process. Interestingly, the study found that most challenges were operational rather than tactical or strategic in nature. While the study expands existing knowledge, its revelation that most challenges lie in the management of roles and responsibilities domain is instructive. This makes it imperative for practitioners to focus on this specific area if meaningful improvement in e-grocery retailing performance is to be realised. This research offers a systematic understanding of supply and distribution challenges, including remedies utilised to ameliorate the effect of the challenges from the perspectives of the top companies in the industry. These remedies can be invaluable for existing and emerging e-grocers.
format	article
author	Marcia Mkansi Chukuakadibia Eresia-Eke Oyetola Emmanuel-Ebikake
author_facet	Marcia Mkansi Chukuakadibia Eresia-Eke Oyetola Emmanuel-Ebikake
author_sort	Marcia Mkansi
title	E-grocery challenges and remedies: Global market leaders perspective
title_short	E-grocery challenges and remedies: Global market leaders perspective
title_full	E-grocery challenges and remedies: Global market leaders perspective
title_fullStr	E-grocery challenges and remedies: Global market leaders perspective
title_full_unstemmed	E-grocery challenges and remedies: Global market leaders perspective
title_sort	e-grocery challenges and remedies: global market leaders perspective
publisher	Taylor & Francis Group
publishDate	2018
url	https://doaj.org/article/3ce2e7be4dad4140a45629af7f89683e
work_keys_str_mv	AT marciamkansi egrocerychallengesandremediesglobalmarketleadersperspective AT chukuakadibiaeresiaeke egrocerychallengesandremediesglobalmarketleadersperspective AT oyetolaemmanuelebikake egrocerychallengesandremediesglobalmarketleadersperspective
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E-grocery challenges and remedies: Global market leaders perspective

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