Analyzing predictors of customer satisfaction and assessment of retail banking problems in Pakistan
The current study has tried to explore the types of services provided by Pakistan. A total of 1,089 bank customers affiliated with eight major banks across four major cities were interviewed through specified questionnaire. The gender wise distribution is 87% males and 13% female of the interviewed,...
Guardado en:
Autores principales: | Muhammad Naeem Anjum, Bi Xiuchun, Jaffar Abbas, Zhang Shuguang |
---|---|
Formato: | article |
Lenguaje: | EN |
Publicado: |
Taylor & Francis Group
2017
|
Materias: | |
Acceso en línea: | https://doaj.org/article/3dcbadde1cda496f87c28ed7158499ab |
Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
-
Investigating determinants of competitiveness the retail banking service in Vietnam: A customer approach
por: Nguyen Dac Thanh, et al.
Publicado: (2020) -
Digital Banking in Northern India: The Risks on Customer Satisfaction
por: Balijinder Kaur, et al.
Publicado: (2021) -
PECULIARITIES OF CREDITING IN A MARKET OF RETAIL BANKING SERVICES
por: A. N. Kharchenko
Publicado: (2014) -
The impact of service quality and service characteristics on customer satisfaction in the North Macedonian banking sector
por: Naumovska-Saveska Maja, et al.
Publicado: (2021) -
The interrelationship between internal marketing, employee perceived quality and customer satisfaction – a conventional banking perspective
por: Leigh de Bruin, et al.
Publicado: (2021)