Does construction service provider's response matter? Understanding the influence of anecdotal information on online consumer decisions

The home improvement service industry is growing rapidly, and the advancement in technology has made information about service providers, such as customer reviews, accessible with a few clicks. However, the impact of anecdotal information, like reviews and a service provider's response to a rev...

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Autores principales: Amal Ponathil, Amro Khasawneh, Kalyan Piratla, Sudeep Hegde, Vivek Sharma, Kapil Chalil Madathil
Formato: article
Lenguaje:EN
Publicado: Elsevier 2021
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Acceso en línea:https://doaj.org/article/3fba6247040444b0bb2be859397f1730
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