THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS

This study has two primary objectives. First of all, it is to determine the impact of patient satisfaction on patient loyalty. The second objective is to determine the relationship between demographic variables, patient satisfaction and patient loyalty. Among demographic variables, patients' ag...

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Autor principal:	İbrahim Çetintürk
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	patient satisfaction patient loyalty hospital health patient Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/3fbc02fb1c1e49628e994f660c674f7e
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spelling	oai:doaj.org-article:3fbc02fb1c1e49628e994f660c674f7e2021-11-24T09:20:49ZTHE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS2148-416310.9761/JASSS3557https://doaj.org/article/3fbc02fb1c1e49628e994f660c674f7e2019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=2078908914_13-Yrd.%20Do%C3%A7.%20Dr.%20%C4%B0brahim%20%C3%87ET%C4%B0NT%C3%9CRK.pdf&key=27974https://doaj.org/toc/2148-4163This study has two primary objectives. First of all, it is to determine the impact of patient satisfaction on patient loyalty. The second objective is to determine the relationship between demographic variables, patient satisfaction and patient loyalty. Among demographic variables, patients' age groups, genders, civil statuses, training levels and income levels were taken into account. The population of the study is comprised of patients hospitalized at Gülkent State Hospital based in Isparta. Data were collected using survey method (face to face interviews). Data obtained from the research were analyzed with SPSS (Statistical Package for Social Sciences). According to analysis results, a positive and statistically significant relationship was determined between patient satisfaction and patient loyalty. A statistically significant difference was determined between the patients' civil status-educational levels and ages and satisfaction and loyalty levels.İbrahim ÇetintürkFırat Universityarticlepatient satisfactionpatient loyaltyhospitalhealthpatientSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 9, Iss 50, Pp 203-215 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	patient satisfaction patient loyalty hospital health patient Social Sciences H Social sciences (General) H1-99
spellingShingle	patient satisfaction patient loyalty hospital health patient Social Sciences H Social sciences (General) H1-99 İbrahim Çetintürk THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS
description	This study has two primary objectives. First of all, it is to determine the impact of patient satisfaction on patient loyalty. The second objective is to determine the relationship between demographic variables, patient satisfaction and patient loyalty. Among demographic variables, patients' age groups, genders, civil statuses, training levels and income levels were taken into account. The population of the study is comprised of patients hospitalized at Gülkent State Hospital based in Isparta. Data were collected using survey method (face to face interviews). Data obtained from the research were analyzed with SPSS (Statistical Package for Social Sciences). According to analysis results, a positive and statistically significant relationship was determined between patient satisfaction and patient loyalty. A statistically significant difference was determined between the patients' civil status-educational levels and ages and satisfaction and loyalty levels.
format	article
author	İbrahim Çetintürk
author_facet	İbrahim Çetintürk
author_sort	İbrahim Çetintürk
title	THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS
title_short	THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS
title_full	THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS
title_fullStr	THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS
title_full_unstemmed	THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS
title_sort	research of relationship between patient satisfaction, patient loyalty and demographic factors
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/3fbc02fb1c1e49628e994f660c674f7e
work_keys_str_mv	AT ibrahimcetinturk theresearchofrelationshipbetweenpatientsatisfactionpatientloyaltyanddemographicfactors AT ibrahimcetinturk researchofrelationshipbetweenpatientsatisfactionpatientloyaltyanddemographicfactors
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THE RESEARCH OF RELATIONSHIP BETWEEN PATIENT SATISFACTION, PATIENT LOYALTY AND DEMOGRAPHIC FACTORS

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