Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan

PT Angkasa Pura II manages Kualanamu Medan Airport. Kualanamu Airport has been develop airport digital facilities. The development of facility technology has aim to improve services for passengers and efficiency of airport operations. This research aims to identify passengers experience in order to...

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Autores principales:	Dina Yuliana, Kristiono Setyadi, Pribadi Asih
Formato:	article
Lenguaje:	EN ID
Publicado:	Air Transportation Research and Development Center 2021
Materias:	airport facility services innovation technology digital. Transportation engineering TA1001-1280 Motor vehicles. Aeronautics. Astronautics TL1-4050
Acceso en línea:	https://doaj.org/article/42154168798242b5bbe73d501ccb3fff
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spelling	oai:doaj.org-article:42154168798242b5bbe73d501ccb3fff2021-11-30T07:16:04ZPengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan0215-90662528-404510.25104/wa.v46i2.387.84-95https://doaj.org/article/42154168798242b5bbe73d501ccb3fff2021-02-01T00:00:00Zhttp://www.wartaardhia.com/index.php/wartaardhia/article/view/387https://doaj.org/toc/0215-9066https://doaj.org/toc/2528-4045PT Angkasa Pura II manages Kualanamu Medan Airport. Kualanamu Airport has been develop airport digital facilities. The development of facility technology has aim to improve services for passengers and efficiency of airport operations. This research aims to identify passengers experience in order to improve services through digitizing airport facilities. The research method used descriptive analysis, multiple response analysis and crosstab (cross tabulation). The results has been show that Kualanamu Airport is smart (71.42%). Passengers need technological innovation and realtime facilities to help them in airport. Technological innovation required ie facilities for monitoring baggage and online reservations (74%), applications for shopping / restaurant / entertainmentat airports (73%), customs (70%), vehicle parking (69%) and check in (66%). Realtime Facility required ie facility for check-in (71%), flight schedules and monitoring of baggage movements (64%), airport information facilitiy and boarding gates (63%), vehicle parking at the airport (58%) and customs (54%).Dina YulianaKristiono SetyadiPribadi AsihAir Transportation Research and Development Centerarticleairportfacilityservicesinnovationtechnologydigital.Transportation engineeringTA1001-1280Motor vehicles. Aeronautics. AstronauticsTL1-4050ENIDWarta Ardhia: Jurnal Perhubungan Udara, Vol 46, Iss 2, Pp 84-95 (2021)
institution	DOAJ
collection	DOAJ
language	EN ID
topic	airport facility services innovation technology digital. Transportation engineering TA1001-1280 Motor vehicles. Aeronautics. Astronautics TL1-4050
spellingShingle	airport facility services innovation technology digital. Transportation engineering TA1001-1280 Motor vehicles. Aeronautics. Astronautics TL1-4050 Dina Yuliana Kristiono Setyadi Pribadi Asih Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan
description	PT Angkasa Pura II manages Kualanamu Medan Airport. Kualanamu Airport has been develop airport digital facilities. The development of facility technology has aim to improve services for passengers and efficiency of airport operations. This research aims to identify passengers experience in order to improve services through digitizing airport facilities. The research method used descriptive analysis, multiple response analysis and crosstab (cross tabulation). The results has been show that Kualanamu Airport is smart (71.42%). Passengers need technological innovation and realtime facilities to help them in airport. Technological innovation required ie facilities for monitoring baggage and online reservations (74%), applications for shopping / restaurant / entertainmentat airports (73%), customs (70%), vehicle parking (69%) and check in (66%). Realtime Facility required ie facility for check-in (71%), flight schedules and monitoring of baggage movements (64%), airport information facilitiy and boarding gates (63%), vehicle parking at the airport (58%) and customs (54%).
format	article
author	Dina Yuliana Kristiono Setyadi Pribadi Asih
author_facet	Dina Yuliana Kristiono Setyadi Pribadi Asih
author_sort	Dina Yuliana
title	Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan
title_short	Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan
title_full	Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan
title_fullStr	Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan
title_full_unstemmed	Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan
title_sort	pengalaman penumpang terhadap penerapan digitalisasi fasilitas bandara di bandara udara kualanamu medan
publisher	Air Transportation Research and Development Center
publishDate	2021
url	https://doaj.org/article/42154168798242b5bbe73d501ccb3fff
work_keys_str_mv	AT dinayuliana pengalamanpenumpangterhadappenerapandigitalisasifasilitasbandaradibandaraudarakualanamumedan AT kristionosetyadi pengalamanpenumpangterhadappenerapandigitalisasifasilitasbandaradibandaraudarakualanamumedan AT pribadiasih pengalamanpenumpangterhadappenerapandigitalisasifasilitasbandaradibandaraudarakualanamumedan
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Pengalaman Penumpang Terhadap Penerapan Digitalisasi Fasilitas Bandara di Bandara Udara Kualanamu Medan

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