The Effect of Trust in the Intention to Use m-banking

Despite the alleged benefits of m-banking, its acceptance has been short of industry expectations. One plausible explanation may be consumers' initial lack of trust in available services. The objective of the study is to investigate the effect of trust in the intention to use m-banking in the B...

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Autores principales:	Fernanda Leão Ramos, Jorge Brantes Ferreira, Angilberto Sabino de Freitas, Juliana Werneck Rodrigues
Formato:	article
Lenguaje:	EN PT
Publicado:	FUCAPE Business School 2018
Materias:	tam model technology acceptance m banking trust Business HF5001-6182
Acceso en línea:	https://doaj.org/article/42267abd5b2748d09ea9a5071a3ea49d
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id	oai:doaj.org-article:42267abd5b2748d09ea9a5071a3ea49d
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spelling	oai:doaj.org-article:42267abd5b2748d09ea9a5071a3ea49d2021-11-11T15:48:07ZThe Effect of Trust in the Intention to Use m-banking1807-734X10.15728/bbr.2018.15.2.5https://doaj.org/article/42267abd5b2748d09ea9a5071a3ea49d2018-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=123056168005https://doaj.org/toc/1807-734XDespite the alleged benefits of m-banking, its acceptance has been short of industry expectations. One plausible explanation may be consumers' initial lack of trust in available services. The objective of the study is to investigate the effect of trust in the intention to use m-banking in the Brazilian context, specifically among users of the city of Rio de Janeiro. Therefore, we developed and tested a model that relates trust and its antecedents (familiarity, ease of use, perceived usefulness, safety, privacy and innovativeness) with the intention to use m-banking. We got a sample of 272 users of financial mobile apps and through structural equation modeling the hypotheses were tested. The results confirmed most of the proposed hypotheses, and we found significant relationships between the construct trust and other constructs, which significantly influence the intended use of banking services via m-banking.Fernanda Leão RamosJorge Brantes FerreiraAngilberto Sabino de FreitasJuliana Werneck RodriguesFUCAPE Business Schoolarticletam modeltechnology acceptancembankingtrustBusinessHF5001-6182ENPTBBR: Brazilian Business Review, Vol 15, Iss 2, Pp 175-191 (2018)
institution	DOAJ
collection	DOAJ
language	EN PT
topic	tam model technology acceptance m banking trust Business HF5001-6182
spellingShingle	tam model technology acceptance m banking trust Business HF5001-6182 Fernanda Leão Ramos Jorge Brantes Ferreira Angilberto Sabino de Freitas Juliana Werneck Rodrigues The Effect of Trust in the Intention to Use m-banking
description	Despite the alleged benefits of m-banking, its acceptance has been short of industry expectations. One plausible explanation may be consumers' initial lack of trust in available services. The objective of the study is to investigate the effect of trust in the intention to use m-banking in the Brazilian context, specifically among users of the city of Rio de Janeiro. Therefore, we developed and tested a model that relates trust and its antecedents (familiarity, ease of use, perceived usefulness, safety, privacy and innovativeness) with the intention to use m-banking. We got a sample of 272 users of financial mobile apps and through structural equation modeling the hypotheses were tested. The results confirmed most of the proposed hypotheses, and we found significant relationships between the construct trust and other constructs, which significantly influence the intended use of banking services via m-banking.
format	article
author	Fernanda Leão Ramos Jorge Brantes Ferreira Angilberto Sabino de Freitas Juliana Werneck Rodrigues
author_facet	Fernanda Leão Ramos Jorge Brantes Ferreira Angilberto Sabino de Freitas Juliana Werneck Rodrigues
author_sort	Fernanda Leão Ramos
title	The Effect of Trust in the Intention to Use m-banking
title_short	The Effect of Trust in the Intention to Use m-banking
title_full	The Effect of Trust in the Intention to Use m-banking
title_fullStr	The Effect of Trust in the Intention to Use m-banking
title_full_unstemmed	The Effect of Trust in the Intention to Use m-banking
title_sort	effect of trust in the intention to use m-banking
publisher	FUCAPE Business School
publishDate	2018
url	https://doaj.org/article/42267abd5b2748d09ea9a5071a3ea49d
work_keys_str_mv	AT fernandaleaoramos theeffectoftrustintheintentiontousembanking AT jorgebrantesferreira theeffectoftrustintheintentiontousembanking AT angilbertosabinodefreitas theeffectoftrustintheintentiontousembanking AT julianawerneckrodrigues theeffectoftrustintheintentiontousembanking AT fernandaleaoramos effectoftrustintheintentiontousembanking AT jorgebrantesferreira effectoftrustintheintentiontousembanking AT angilbertosabinodefreitas effectoftrustintheintentiontousembanking AT julianawerneckrodrigues effectoftrustintheintentiontousembanking
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The Effect of Trust in the Intention to Use m-banking

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