COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia

Physical distancing policy that is encouraged by the World Health Organization (WHO) has inspired consumers to do contactless activities, including payment transaction. Government authorities in a growing number of countries are taking actions to encourage contactless payments as the COVID-19 pandem...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Hendy Mustiko Aji, Izra Berakon, Maizaitulaidawati Md Husin
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2020
Materias:	perceived risk e-wallet covid-19 government support perceived usefulness multigroup analysis Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/42c24325665049a883388ebb0873d66d
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:42c24325665049a883388ebb0873d66d
record_format	dspace
spelling	oai:doaj.org-article:42c24325665049a883388ebb0873d66d2021-12-02T15:59:53ZCOVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia2331-197510.1080/23311975.2020.1804181https://doaj.org/article/42c24325665049a883388ebb0873d66d2020-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2020.1804181https://doaj.org/toc/2331-1975Physical distancing policy that is encouraged by the World Health Organization (WHO) has inspired consumers to do contactless activities, including payment transaction. Government authorities in a growing number of countries are taking actions to encourage contactless payments as the COVID-19 pandemic escalates. People are worried that novel coronavirus (SARS-Cov2) can be transmitted through physical money. It drives them to shift to e-wallet. Due to a lack of study on this topic, the present study contributes to the literature by examining the effect of perceived risk, government support, and perceived usefulness on customers’ intention to use e-wallet during COVID-19 outbreak. To give more fruitful insight, another major contribution of this study is investigating the group difference between Indonesia and Malaysia in the overall model. Questionnaires are distributed to the respondents by using a proportional sampling technique. As a result, 259 total respondents from Indonesia and 207 from Malaysia are collected. Both countries are selected because Indonesia and Malaysia can be considered as the two-worst countries in ASEAN affected by COVID-19. The model is tested using PLS-Structural Equation Modeling (SEM) approach. The results show that the effects of government support on the intention to use e-wallets differ between countries. Besides, perceived usefulness fully mediated government support-intention to use e-wallets relationship, and partially mediated the effect of perceived risk on intention to use e-wallets.Hendy Mustiko AjiIzra BerakonMaizaitulaidawati Md HusinTaylor & Francis Grouparticleperceived riske-walletcovid-19government supportperceived usefulnessmultigroup analysisBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 7, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	perceived risk e-wallet covid-19 government support perceived usefulness multigroup analysis Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	perceived risk e-wallet covid-19 government support perceived usefulness multigroup analysis Business HF5001-6182 Management. Industrial management HD28-70 Hendy Mustiko Aji Izra Berakon Maizaitulaidawati Md Husin COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia
description	Physical distancing policy that is encouraged by the World Health Organization (WHO) has inspired consumers to do contactless activities, including payment transaction. Government authorities in a growing number of countries are taking actions to encourage contactless payments as the COVID-19 pandemic escalates. People are worried that novel coronavirus (SARS-Cov2) can be transmitted through physical money. It drives them to shift to e-wallet. Due to a lack of study on this topic, the present study contributes to the literature by examining the effect of perceived risk, government support, and perceived usefulness on customers’ intention to use e-wallet during COVID-19 outbreak. To give more fruitful insight, another major contribution of this study is investigating the group difference between Indonesia and Malaysia in the overall model. Questionnaires are distributed to the respondents by using a proportional sampling technique. As a result, 259 total respondents from Indonesia and 207 from Malaysia are collected. Both countries are selected because Indonesia and Malaysia can be considered as the two-worst countries in ASEAN affected by COVID-19. The model is tested using PLS-Structural Equation Modeling (SEM) approach. The results show that the effects of government support on the intention to use e-wallets differ between countries. Besides, perceived usefulness fully mediated government support-intention to use e-wallets relationship, and partially mediated the effect of perceived risk on intention to use e-wallets.
format	article
author	Hendy Mustiko Aji Izra Berakon Maizaitulaidawati Md Husin
author_facet	Hendy Mustiko Aji Izra Berakon Maizaitulaidawati Md Husin
author_sort	Hendy Mustiko Aji
title	COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia
title_short	COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia
title_full	COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia
title_fullStr	COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia
title_full_unstemmed	COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia
title_sort	covid-19 and e-wallet usage intention: a multigroup analysis between indonesia and malaysia
publisher	Taylor & Francis Group
publishDate	2020
url	https://doaj.org/article/42c24325665049a883388ebb0873d66d
work_keys_str_mv	AT hendymustikoaji covid19andewalletusageintentionamultigroupanalysisbetweenindonesiaandmalaysia AT izraberakon covid19andewalletusageintentionamultigroupanalysisbetweenindonesiaandmalaysia AT maizaitulaidawatimdhusin covid19andewalletusageintentionamultigroupanalysisbetweenindonesiaandmalaysia
_version_	1718385324551307264

COVID-19 and e-wallet usage intention: A multigroup analysis between Indonesia and Malaysia

Ejemplares similares