The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping

Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. As the number of outpatient surgeries is increasing, it is important to reveal the specific characteristics of this ty...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Else de Ridder, Tessa Dekkers, Jarry Porsius, Gerald Kraan, Marijke Melles
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	orthopaedic surgery outpatient surgery patient experience qualitative methods design public hospital private hospital Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/44621e4382f848e5bdf224df060f7a0a
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:44621e4382f848e5bdf224df060f7a0a
record_format	dspace
spelling	oai:doaj.org-article:44621e4382f848e5bdf224df060f7a0a2021-11-15T04:25:59ZThe perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping2372-0247https://doaj.org/article/44621e4382f848e5bdf224df060f7a0a2018-11-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss3/13https://doaj.org/toc/2372-0247Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. As the number of outpatient surgeries is increasing, it is important to reveal the specific characteristics of this type of surgery. The perioperative patient experience is considered very important for outpatient surgery, because all perioperative activities are condensed in one day. To investigate this experience, we performed a case study of hand and wrist surgery. Six teams of two industrial design engineering students interviewed 40 patients in total in two private and two public hospitals in the Netherlands. All teams created a patient journey map, describing the patient experience. These maps were analysed by the authors to identify common themes among the six journeys. Four time-independent themes and four time-dependent themes were identified. Insecurity, reassurance by staff, loneliness, and lack of information were associated with the whole patient experience. Before surgery, lack of control was the most prominent experience. During surgery, acceptance and curiosity were present. After surgery, relief was the dominant experience. No significant differences between the public and private hospitals were discovered. Several suggestions are given on how to facilitate positive experiences and how to resolve negative experiences in outpatient surgery. These include suggestions for hospital policy and design interventions.Else de RidderTessa DekkersJarry PorsiusGerald KraanMarijke MellesThe Beryl Institutearticleorthopaedic surgeryoutpatient surgerypatient experiencequalitative methodsdesignpublic hospitalprivate hospitalMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	orthopaedic surgery outpatient surgery patient experience qualitative methods design public hospital private hospital Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	orthopaedic surgery outpatient surgery patient experience qualitative methods design public hospital private hospital Medicine (General) R5-920 Public aspects of medicine RA1-1270 Else de Ridder Tessa Dekkers Jarry Porsius Gerald Kraan Marijke Melles The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
description	Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. As the number of outpatient surgeries is increasing, it is important to reveal the specific characteristics of this type of surgery. The perioperative patient experience is considered very important for outpatient surgery, because all perioperative activities are condensed in one day. To investigate this experience, we performed a case study of hand and wrist surgery. Six teams of two industrial design engineering students interviewed 40 patients in total in two private and two public hospitals in the Netherlands. All teams created a patient journey map, describing the patient experience. These maps were analysed by the authors to identify common themes among the six journeys. Four time-independent themes and four time-dependent themes were identified. Insecurity, reassurance by staff, loneliness, and lack of information were associated with the whole patient experience. Before surgery, lack of control was the most prominent experience. During surgery, acceptance and curiosity were present. After surgery, relief was the dominant experience. No significant differences between the public and private hospitals were discovered. Several suggestions are given on how to facilitate positive experiences and how to resolve negative experiences in outpatient surgery. These include suggestions for hospital policy and design interventions.
format	article
author	Else de Ridder Tessa Dekkers Jarry Porsius Gerald Kraan Marijke Melles
author_facet	Else de Ridder Tessa Dekkers Jarry Porsius Gerald Kraan Marijke Melles
author_sort	Else de Ridder
title	The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_short	The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_full	The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_fullStr	The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_full_unstemmed	The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_sort	perioperative patient experience of hand and wrist surgical patients: an exploratory study using patient journey mapping
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/44621e4382f848e5bdf224df060f7a0a
work_keys_str_mv	AT elsederidder theperioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT tessadekkers theperioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT jarryporsius theperioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT geraldkraan theperioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT marijkemelles theperioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT elsederidder perioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT tessadekkers perioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT jarryporsius perioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT geraldkraan perioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping AT marijkemelles perioperativepatientexperienceofhandandwristsurgicalpatientsanexploratorystudyusingpatientjourneymapping
_version_	1718428862006689792

The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping

Ejemplares similares