The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping

Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. As the number of outpatient surgeries is increasing, it is important to reveal the specific characteristics of this ty...

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Autores principales: Else de Ridder, Tessa Dekkers, Jarry Porsius, Gerald Kraan, Marijke Melles
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2018
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Acceso en línea:https://doaj.org/article/44621e4382f848e5bdf224df060f7a0a
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spelling oai:doaj.org-article:44621e4382f848e5bdf224df060f7a0a2021-11-15T04:25:59ZThe perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping2372-0247https://doaj.org/article/44621e4382f848e5bdf224df060f7a0a2018-11-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss3/13https://doaj.org/toc/2372-0247Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. As the number of outpatient surgeries is increasing, it is important to reveal the specific characteristics of this type of surgery. The perioperative patient experience is considered very important for outpatient surgery, because all perioperative activities are condensed in one day. To investigate this experience, we performed a case study of hand and wrist surgery. Six teams of two industrial design engineering students interviewed 40 patients in total in two private and two public hospitals in the Netherlands. All teams created a patient journey map, describing the patient experience. These maps were analysed by the authors to identify common themes among the six journeys. Four time-independent themes and four time-dependent themes were identified. Insecurity, reassurance by staff, loneliness, and lack of information were associated with the whole patient experience. Before surgery, lack of control was the most prominent experience. During surgery, acceptance and curiosity were present. After surgery, relief was the dominant experience. No significant differences between the public and private hospitals were discovered. Several suggestions are given on how to facilitate positive experiences and how to resolve negative experiences in outpatient surgery. These include suggestions for hospital policy and design interventions.Else de RidderTessa DekkersJarry PorsiusGerald KraanMarijke MellesThe Beryl Institutearticleorthopaedic surgeryoutpatient surgerypatient experiencequalitative methodsdesignpublic hospitalprivate hospitalMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution DOAJ
collection DOAJ
language EN
topic orthopaedic surgery
outpatient surgery
patient experience
qualitative methods
design
public hospital
private hospital
Medicine (General)
R5-920
Public aspects of medicine
RA1-1270
spellingShingle orthopaedic surgery
outpatient surgery
patient experience
qualitative methods
design
public hospital
private hospital
Medicine (General)
R5-920
Public aspects of medicine
RA1-1270
Else de Ridder
Tessa Dekkers
Jarry Porsius
Gerald Kraan
Marijke Melles
The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
description Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. As the number of outpatient surgeries is increasing, it is important to reveal the specific characteristics of this type of surgery. The perioperative patient experience is considered very important for outpatient surgery, because all perioperative activities are condensed in one day. To investigate this experience, we performed a case study of hand and wrist surgery. Six teams of two industrial design engineering students interviewed 40 patients in total in two private and two public hospitals in the Netherlands. All teams created a patient journey map, describing the patient experience. These maps were analysed by the authors to identify common themes among the six journeys. Four time-independent themes and four time-dependent themes were identified. Insecurity, reassurance by staff, loneliness, and lack of information were associated with the whole patient experience. Before surgery, lack of control was the most prominent experience. During surgery, acceptance and curiosity were present. After surgery, relief was the dominant experience. No significant differences between the public and private hospitals were discovered. Several suggestions are given on how to facilitate positive experiences and how to resolve negative experiences in outpatient surgery. These include suggestions for hospital policy and design interventions.
format article
author Else de Ridder
Tessa Dekkers
Jarry Porsius
Gerald Kraan
Marijke Melles
author_facet Else de Ridder
Tessa Dekkers
Jarry Porsius
Gerald Kraan
Marijke Melles
author_sort Else de Ridder
title The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_short The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_full The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_fullStr The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_full_unstemmed The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping
title_sort perioperative patient experience of hand and wrist surgical patients: an exploratory study using patient journey mapping
publisher The Beryl Institute
publishDate 2018
url https://doaj.org/article/44621e4382f848e5bdf224df060f7a0a
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