Local vs. Avatar Robot: Performance and Perceived Workload of Service Encounters in Public Space

In recent years, the demand for remote services has increased with concerns regarding the spread of infectious diseases and employees’ quality of life. Many attempts have been made to enable store staff to provide various services remotely via avatars displayed to on-site customers. However, the wor...

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Autores principales: Jun Baba, Sichao Song, Junya Nakanishi, Yuichiro Yoshikawa, Hiroshi Ishiguro
Formato: article
Lenguaje:EN
Publicado: Frontiers Media S.A. 2021
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Acceso en línea:https://doaj.org/article/44ffcb82ef894b1c90122144e89ec9e6
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