A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality

The purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the lite...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Hugo Palácios, Helena de Almeida, Maria José Sousa
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	service climate sustainable competitive advantage hospitality bibliometrics analysis structures of knowledge Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/4520479414704cb38262a9b167df20ce
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:4520479414704cb38262a9b167df20ce
record_format	dspace
spelling	oai:doaj.org-article:4520479414704cb38262a9b167df20ce2021-11-11T19:48:01ZA Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality10.3390/su1321122142071-1050https://doaj.org/article/4520479414704cb38262a9b167df20ce2021-11-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/21/12214https://doaj.org/toc/2071-1050The purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journals, 17 countries, and indexed with 241 authors keywords. The “International Journal of Contemporary Hospitality Management” presents the most considerable accumulated growth of the hospitality service climate articles. The content analysis showed a total sample with 3519 customers and 23,068 employees, and all include women and men. The studies were carried out mainly in Asia. The research trend topics revealed that performance is one of the most crucial link factors, and keywords such as service climate, performance, antecedents, and perceptions are closely related. Finally, it is essential to highlight that the new trends are related to technology, industrial revolution 4.0, big data, and HR analytics.Hugo PaláciosHelena de AlmeidaMaria José SousaMDPI AGarticleservice climatesustainablecompetitive advantagehospitalitybibliometrics analysisstructures of knowledgeEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 12214, p 12214 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	service climate sustainable competitive advantage hospitality bibliometrics analysis structures of knowledge Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	service climate sustainable competitive advantage hospitality bibliometrics analysis structures of knowledge Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Hugo Palácios Helena de Almeida Maria José Sousa A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality
description	The purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journals, 17 countries, and indexed with 241 authors keywords. The “International Journal of Contemporary Hospitality Management” presents the most considerable accumulated growth of the hospitality service climate articles. The content analysis showed a total sample with 3519 customers and 23,068 employees, and all include women and men. The studies were carried out mainly in Asia. The research trend topics revealed that performance is one of the most crucial link factors, and keywords such as service climate, performance, antecedents, and perceptions are closely related. Finally, it is essential to highlight that the new trends are related to technology, industrial revolution 4.0, big data, and HR analytics.
format	article
author	Hugo Palácios Helena de Almeida Maria José Sousa
author_facet	Hugo Palácios Helena de Almeida Maria José Sousa
author_sort	Hugo Palácios
title	A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality
title_short	A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality
title_full	A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality
title_fullStr	A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality
title_full_unstemmed	A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality
title_sort	bibliometric analysis of service climate as a sustainable competitive advantage in hospitality
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/4520479414704cb38262a9b167df20ce
work_keys_str_mv	AT hugopalacios abibliometricanalysisofserviceclimateasasustainablecompetitiveadvantageinhospitality AT helenadealmeida abibliometricanalysisofserviceclimateasasustainablecompetitiveadvantageinhospitality AT mariajosesousa abibliometricanalysisofserviceclimateasasustainablecompetitiveadvantageinhospitality AT hugopalacios bibliometricanalysisofserviceclimateasasustainablecompetitiveadvantageinhospitality AT helenadealmeida bibliometricanalysisofserviceclimateasasustainablecompetitiveadvantageinhospitality AT mariajosesousa bibliometricanalysisofserviceclimateasasustainablecompetitiveadvantageinhospitality
_version_	1718431404870598656

A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality

Ejemplares similares