Arineli, A., & Quintella, H. L. M. d. M. (2015). CEM: Increasing productivity through the management and monitoring of experiences provided to customers. Taylor & Francis Group.
Style de citation Chicago (17e éd.)Arineli, Adriana, et Heitor Luiz Murat de Meirelles Quintella. CEM: Increasing Productivity Through the Management and Monitoring of Experiences Provided to Customers. Taylor & Francis Group, 2015.
Style de citation MLA (8e éd.)Arineli, Adriana, et Heitor Luiz Murat de Meirelles Quintella. CEM: Increasing Productivity Through the Management and Monitoring of Experiences Provided to Customers. Taylor & Francis Group, 2015.
Attention : ces citations peuvent ne pas être correctes à 100%.