Cita APA (7a ed.)

Arineli, A., & Quintella, H. L. M. d. M. (2015). CEM: Increasing productivity through the management and monitoring of experiences provided to customers. Taylor & Francis Group.

Cita Chicago Style (17a ed.)

Arineli, Adriana, y Heitor Luiz Murat de Meirelles Quintella. CEM: Increasing Productivity Through the Management and Monitoring of Experiences Provided to Customers. Taylor & Francis Group, 2015.

Cita MLA (8a ed.)

Arineli, Adriana, y Heitor Luiz Murat de Meirelles Quintella. CEM: Increasing Productivity Through the Management and Monitoring of Experiences Provided to Customers. Taylor & Francis Group, 2015.