Adapting to change: Clalit's response to the COVID-19 pandemic

Abstract The COVID-19 pandemic is the most significant global health event of the past century. The profound and unexpected changes that it brought about have forced healthcare organizations to make far-reaching adjustments to accommodate the new reality. With the outbreak of the pandemic in Israel...

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Autores principales:	Gil Lavie, Orly Weinstein, Yoram Segal, Ehud Davidson
Formato:	article
Lenguaje:	EN
Publicado:	BMC 2021
Materias:	COVID-19 VUCA New normal Organizational strategy Proactive Preventive Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/45de81ff2799408183449c523d04e8ae
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spelling	oai:doaj.org-article:45de81ff2799408183449c523d04e8ae2021-12-05T12:07:17ZAdapting to change: Clalit's response to the COVID-19 pandemic10.1186/s13584-021-00498-22045-4015https://doaj.org/article/45de81ff2799408183449c523d04e8ae2021-11-01T00:00:00Zhttps://doi.org/10.1186/s13584-021-00498-2https://doaj.org/toc/2045-4015Abstract The COVID-19 pandemic is the most significant global health event of the past century. The profound and unexpected changes that it brought about have forced healthcare organizations to make far-reaching adjustments to accommodate the new reality. With the outbreak of the pandemic in Israel and the understanding of its consequences, Clalit Health Services (Clalit), the largest healthcare organization in Israel, rapidly mobilized in order to provide the best response possible from the perspective of both its patients and its employees. In the short term, four designated workgroups were established just days into the pandemic. Their task was to prepare operational work plans to achieve the following goals: providing the best possible treatment for COVID patients; maintaining the level of care for non-COVID patients; protecting healthcare personnel without compromising their competence and level of functioning; and beginning the process of post-crisis planning. In the context of the long term, and with the understanding that the changes in healthcare brought about by the COVID-19 pandemic would be long-lasting and irreversible, and would act as a catalyst in Clalit’s preparations for the future, Clalit has carried out the called-for modifications in its organizational strategy. This was based on the need to shift service and treatment foci from the hospitals to the community and the patient’s home and his cellular device, by means of strengthening Clalit’s strategic abilities to become more proactive, more digital and more home-based. In this article, we present a survey of Clalit’s preparations for the new reality in the short and medium terms, as well as the leveraging of insights gained during the first wave of the pandemic, with goal of revising Clalit’s long-term strategic plan. We conclude and point out the organizational abilities required for optimal response to future large-scale emergencies: The ability to quickly identify the need for change, respond quickly while harnessing the various parts of the organization in order to provide an agile and adaptive response, and facilitate long-term planning activity in parallel to providing an operational response in the short and medium terms.Gil LavieOrly WeinsteinYoram SegalEhud DavidsonBMCarticleCOVID-19VUCANew normalOrganizational strategyProactivePreventiveMedicine (General)R5-920Public aspects of medicineRA1-1270ENIsrael Journal of Health Policy Research, Vol 10, Iss 1, Pp 1-13 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	COVID-19 VUCA New normal Organizational strategy Proactive Preventive Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	COVID-19 VUCA New normal Organizational strategy Proactive Preventive Medicine (General) R5-920 Public aspects of medicine RA1-1270 Gil Lavie Orly Weinstein Yoram Segal Ehud Davidson Adapting to change: Clalit's response to the COVID-19 pandemic
description	Abstract The COVID-19 pandemic is the most significant global health event of the past century. The profound and unexpected changes that it brought about have forced healthcare organizations to make far-reaching adjustments to accommodate the new reality. With the outbreak of the pandemic in Israel and the understanding of its consequences, Clalit Health Services (Clalit), the largest healthcare organization in Israel, rapidly mobilized in order to provide the best response possible from the perspective of both its patients and its employees. In the short term, four designated workgroups were established just days into the pandemic. Their task was to prepare operational work plans to achieve the following goals: providing the best possible treatment for COVID patients; maintaining the level of care for non-COVID patients; protecting healthcare personnel without compromising their competence and level of functioning; and beginning the process of post-crisis planning. In the context of the long term, and with the understanding that the changes in healthcare brought about by the COVID-19 pandemic would be long-lasting and irreversible, and would act as a catalyst in Clalit’s preparations for the future, Clalit has carried out the called-for modifications in its organizational strategy. This was based on the need to shift service and treatment foci from the hospitals to the community and the patient’s home and his cellular device, by means of strengthening Clalit’s strategic abilities to become more proactive, more digital and more home-based. In this article, we present a survey of Clalit’s preparations for the new reality in the short and medium terms, as well as the leveraging of insights gained during the first wave of the pandemic, with goal of revising Clalit’s long-term strategic plan. We conclude and point out the organizational abilities required for optimal response to future large-scale emergencies: The ability to quickly identify the need for change, respond quickly while harnessing the various parts of the organization in order to provide an agile and adaptive response, and facilitate long-term planning activity in parallel to providing an operational response in the short and medium terms.
format	article
author	Gil Lavie Orly Weinstein Yoram Segal Ehud Davidson
author_facet	Gil Lavie Orly Weinstein Yoram Segal Ehud Davidson
author_sort	Gil Lavie
title	Adapting to change: Clalit's response to the COVID-19 pandemic
title_short	Adapting to change: Clalit's response to the COVID-19 pandemic
title_full	Adapting to change: Clalit's response to the COVID-19 pandemic
title_fullStr	Adapting to change: Clalit's response to the COVID-19 pandemic
title_full_unstemmed	Adapting to change: Clalit's response to the COVID-19 pandemic
title_sort	adapting to change: clalit's response to the covid-19 pandemic
publisher	BMC
publishDate	2021
url	https://doaj.org/article/45de81ff2799408183449c523d04e8ae
work_keys_str_mv	AT gillavie adaptingtochangeclalitsresponsetothecovid19pandemic AT orlyweinstein adaptingtochangeclalitsresponsetothecovid19pandemic AT yoramsegal adaptingtochangeclalitsresponsetothecovid19pandemic AT ehuddavidson adaptingtochangeclalitsresponsetothecovid19pandemic
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Adapting to change: Clalit's response to the COVID-19 pandemic

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