Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective

In service industries, especially in some ticket windows at scenic spots, affected by congestion, some customers often find excuses or ask the acquaintances in the queue so as to jump the queue and complete their corresponding service as early as possible. In this paper, we model the queueing phenom...

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Autores principales:	Peng Li, Tao Jiang, Lu Liu, Sherif I. Ammar
Formato:	article
Lenguaje:	EN
Publicado:	Hindawi Limited 2021
Materias:	Mathematics QA1-939
Acceso en línea:	https://doaj.org/article/47ba52ef84364c808d3c2c254fd80122
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id	oai:doaj.org-article:47ba52ef84364c808d3c2c254fd80122
record_format	dspace
spelling	oai:doaj.org-article:47ba52ef84364c808d3c2c254fd801222021-11-22T01:10:33ZCustomer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective1607-887X10.1155/2021/1859793https://doaj.org/article/47ba52ef84364c808d3c2c254fd801222021-01-01T00:00:00Zhttp://dx.doi.org/10.1155/2021/1859793https://doaj.org/toc/1607-887XIn service industries, especially in some ticket windows at scenic spots, affected by congestion, some customers often find excuses or ask the acquaintances in the queue so as to jump the queue and complete their corresponding service as early as possible. In this paper, we model the queueing phenomenon in the ticket windows at scenic spots as a special queue, namely, the so-called “team queue.” Although this phenomenon often happens in daily life, it is less well known to people. In a team queue, an arriving customer first searches the queue from the top to bottom to see if some of his teammates are already in the queue. If yes, he would join the queue and be served with his teammates; otherwise, he would join the queue at the tail. To this end, arising from the customers’ perspective, the strategic behavior of queueing customers in the ticket windows at scenic spots is analyzed. On the basis of considering the waiting cost and reward, the individual strategies and social optimal strategies of queueing customers are derived, regarding the joining or balking dilemma and for the observable and unobservable cases. Finally, to demonstrate how various parameters affect the joining strategies, some numerical examples are provided.Peng LiTao JiangLu LiuSherif I. AmmarHindawi LimitedarticleMathematicsQA1-939ENDiscrete Dynamics in Nature and Society, Vol 2021 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Mathematics QA1-939
spellingShingle	Mathematics QA1-939 Peng Li Tao Jiang Lu Liu Sherif I. Ammar Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective
description	In service industries, especially in some ticket windows at scenic spots, affected by congestion, some customers often find excuses or ask the acquaintances in the queue so as to jump the queue and complete their corresponding service as early as possible. In this paper, we model the queueing phenomenon in the ticket windows at scenic spots as a special queue, namely, the so-called “team queue.” Although this phenomenon often happens in daily life, it is less well known to people. In a team queue, an arriving customer first searches the queue from the top to bottom to see if some of his teammates are already in the queue. If yes, he would join the queue and be served with his teammates; otherwise, he would join the queue at the tail. To this end, arising from the customers’ perspective, the strategic behavior of queueing customers in the ticket windows at scenic spots is analyzed. On the basis of considering the waiting cost and reward, the individual strategies and social optimal strategies of queueing customers are derived, regarding the joining or balking dilemma and for the observable and unobservable cases. Finally, to demonstrate how various parameters affect the joining strategies, some numerical examples are provided.
format	article
author	Peng Li Tao Jiang Lu Liu Sherif I. Ammar
author_facet	Peng Li Tao Jiang Lu Liu Sherif I. Ammar
author_sort	Peng Li
title	Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective
title_short	Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective
title_full	Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective
title_fullStr	Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective
title_full_unstemmed	Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective
title_sort	customer behavior analysis in ticket windows at scenic spots from game-theoretic perspective
publisher	Hindawi Limited
publishDate	2021
url	https://doaj.org/article/47ba52ef84364c808d3c2c254fd80122
work_keys_str_mv	AT pengli customerbehavioranalysisinticketwindowsatscenicspotsfromgametheoreticperspective AT taojiang customerbehavioranalysisinticketwindowsatscenicspotsfromgametheoreticperspective AT luliu customerbehavioranalysisinticketwindowsatscenicspotsfromgametheoreticperspective AT sherifiammar customerbehavioranalysisinticketwindowsatscenicspotsfromgametheoreticperspective
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Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective

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