Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective
In service industries, especially in some ticket windows at scenic spots, affected by congestion, some customers often find excuses or ask the acquaintances in the queue so as to jump the queue and complete their corresponding service as early as possible. In this paper, we model the queueing phenom...
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| Autores principales: | , , , |
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| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
Hindawi Limited
2021
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/47ba52ef84364c808d3c2c254fd80122 |
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