Factors affecting revisit intention for medical services at dental clinics.

Recent changes in the medical paradigm highlight the importance of patient-centered communication. However, because of the lack of awareness of dental clinics and competency of medical personnel, the quality of medical services in terms of the communication between doctors and patients has not impro...

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Autores principales:	Sewon Park, Han-Kyoul Kim, Mankyu Choi, Munjae Lee
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/47d086abb8e34488a0ecbc43a0a47203
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spelling	oai:doaj.org-article:47d086abb8e34488a0ecbc43a0a472032021-12-02T20:05:43ZFactors affecting revisit intention for medical services at dental clinics.1932-620310.1371/journal.pone.0250546https://doaj.org/article/47d086abb8e34488a0ecbc43a0a472032021-01-01T00:00:00Zhttps://doi.org/10.1371/journal.pone.0250546https://doaj.org/toc/1932-6203Recent changes in the medical paradigm highlight the importance of patient-centered communication. However, because of the lack of awareness of dental clinics and competency of medical personnel, the quality of medical services in terms of the communication between doctors and patients has not improved. This study analyzed the impact of health communication and medical service quality, service value, and patient satisfaction on the intention to revisit dental clinics. The study participants were outpatients treated at 10 dental clinics in Seoul. The research data were collected using a questionnaire during visits to these dental clinics from December 1 to December 30, 2016. A total of 600 questionnaires were distributed (60 copies to each clinics) and 570 valid questionnaires were used for the analysis. The influence of the factors was determined using structural equation modeling. The factors influencing service value were reliability (β = 0.364, p < 0.001), expertise (β = 0.319, p < 0.001), communication by doctors (β = 0.224, p < 0.001), and tangibility (β = 0.136, p < 0.05). In addition, the factors influencing patient satisfaction were reliability (β = 0.258, p < 0.001), tangibility (β = 0.192, p < 0.001), communication by doctors (β = 0.163, p < 0.001), and expertise (β = 0.122, p < 0.01). Further, service value (β = 0.438, p < 0.001) raised patient satisfaction, which was found to influence the intention to revisit dental clinics (β = 0.383, p < 0.001). Providing accurate medical services to inpatients based on smooth communication between doctors and patients improves patient satisfaction. In addition, doctors can build long-term relations with patients by increasing patients' intention to revisit through patient-oriented communication.Sewon ParkHan-Kyoul KimMankyu ChoiMunjae LeePublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 16, Iss 5, p e0250546 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Sewon Park Han-Kyoul Kim Mankyu Choi Munjae Lee Factors affecting revisit intention for medical services at dental clinics.
description	Recent changes in the medical paradigm highlight the importance of patient-centered communication. However, because of the lack of awareness of dental clinics and competency of medical personnel, the quality of medical services in terms of the communication between doctors and patients has not improved. This study analyzed the impact of health communication and medical service quality, service value, and patient satisfaction on the intention to revisit dental clinics. The study participants were outpatients treated at 10 dental clinics in Seoul. The research data were collected using a questionnaire during visits to these dental clinics from December 1 to December 30, 2016. A total of 600 questionnaires were distributed (60 copies to each clinics) and 570 valid questionnaires were used for the analysis. The influence of the factors was determined using structural equation modeling. The factors influencing service value were reliability (β = 0.364, p < 0.001), expertise (β = 0.319, p < 0.001), communication by doctors (β = 0.224, p < 0.001), and tangibility (β = 0.136, p < 0.05). In addition, the factors influencing patient satisfaction were reliability (β = 0.258, p < 0.001), tangibility (β = 0.192, p < 0.001), communication by doctors (β = 0.163, p < 0.001), and expertise (β = 0.122, p < 0.01). Further, service value (β = 0.438, p < 0.001) raised patient satisfaction, which was found to influence the intention to revisit dental clinics (β = 0.383, p < 0.001). Providing accurate medical services to inpatients based on smooth communication between doctors and patients improves patient satisfaction. In addition, doctors can build long-term relations with patients by increasing patients' intention to revisit through patient-oriented communication.
format	article
author	Sewon Park Han-Kyoul Kim Mankyu Choi Munjae Lee
author_facet	Sewon Park Han-Kyoul Kim Mankyu Choi Munjae Lee
author_sort	Sewon Park
title	Factors affecting revisit intention for medical services at dental clinics.
title_short	Factors affecting revisit intention for medical services at dental clinics.
title_full	Factors affecting revisit intention for medical services at dental clinics.
title_fullStr	Factors affecting revisit intention for medical services at dental clinics.
title_full_unstemmed	Factors affecting revisit intention for medical services at dental clinics.
title_sort	factors affecting revisit intention for medical services at dental clinics.
publisher	Public Library of Science (PLoS)
publishDate	2021
url	https://doaj.org/article/47d086abb8e34488a0ecbc43a0a47203
work_keys_str_mv	AT sewonpark factorsaffectingrevisitintentionformedicalservicesatdentalclinics AT hankyoulkim factorsaffectingrevisitintentionformedicalservicesatdentalclinics AT mankyuchoi factorsaffectingrevisitintentionformedicalservicesatdentalclinics AT munjaelee factorsaffectingrevisitintentionformedicalservicesatdentalclinics
_version_	1718375421901275136

Factors affecting revisit intention for medical services at dental clinics.

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