ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH MENGGUNAKAN ELECTRONIC BANKING
The purpose of this study is to analyze the effect of service quality dimensions on customer satisfaction in the use of e-banking which includes tangibles, reliability, responsibility, assurance, and empathy variables. E-banking products are limited to bank services with internet banking and mobile...
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| Main Authors: | , , |
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| Format: | article |
| Language: | ID |
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Sekolah Tinggi Ilmu Ekonomi Indonesia Surabaya
2021
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| Subjects: | |
| Online Access: | https://doaj.org/article/47f5f92d28074e038e37bee7d66a0ce4 |
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