Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss
This narrative presents a case in which a patient was treated for conjunctivitis, but a breakdown in several layers of communication (between the hospital and the patient, and between hospital personnel) resulted in multiple medical errors that nearly costs the patient permanent vision loss. This re...
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The Beryl Institute
2017
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oai:doaj.org-article:48cca82d94024e419ef23c07a7196fbe2021-11-15T04:22:14ZTurning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss2372-0247https://doaj.org/article/48cca82d94024e419ef23c07a7196fbe2017-11-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss3/5https://doaj.org/toc/2372-0247This narrative presents a case in which a patient was treated for conjunctivitis, but a breakdown in several layers of communication (between the hospital and the patient, and between hospital personnel) resulted in multiple medical errors that nearly costs the patient permanent vision loss. This real-life case underscores how simple communication errors may lead to life-altering consequences. Recommendations for improving communication to ensure similar errors do not happen to others are provided.Kenneth RoyalApril KedrowiczThe Beryl Institutearticlepatient experiencepatient communicationpatient-centeredpersonal narrativehospital policyquality improvementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017) |
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DOAJ |
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EN |
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patient experience patient communication patient-centered personal narrative hospital policy quality improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270 |
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patient experience patient communication patient-centered personal narrative hospital policy quality improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kenneth Royal April Kedrowicz Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
description |
This narrative presents a case in which a patient was treated for conjunctivitis, but a breakdown in several layers of communication (between the hospital and the patient, and between hospital personnel) resulted in multiple medical errors that nearly costs the patient permanent vision loss. This real-life case underscores how simple communication errors may lead to life-altering consequences. Recommendations for improving communication to ensure similar errors do not happen to others are provided. |
format |
article |
author |
Kenneth Royal April Kedrowicz |
author_facet |
Kenneth Royal April Kedrowicz |
author_sort |
Kenneth Royal |
title |
Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
title_short |
Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
title_full |
Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
title_fullStr |
Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
title_full_unstemmed |
Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
title_sort |
turning a blind eye: how lack of communication with er nurses nearly cost a patient permanent vision loss |
publisher |
The Beryl Institute |
publishDate |
2017 |
url |
https://doaj.org/article/48cca82d94024e419ef23c07a7196fbe |
work_keys_str_mv |
AT kennethroyal turningablindeyehowlackofcommunicationwithernursesnearlycostapatientpermanentvisionloss AT aprilkedrowicz turningablindeyehowlackofcommunicationwithernursesnearlycostapatientpermanentvisionloss |
_version_ |
1718428862767955968 |