Effects of privacy concern, risk, and information control in a smart tourism destination

Smart tourism destinations are growing, with the use and implementation of technology to make travel more enjoyable. Still, the tourist's information privacy concerns generated by the big data available to the destination and service providers is a significant problem for smart tourism, which c...

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Autores principales:	Olayinka Olasumbo Afolabi, Ali Ozturen, Mustafa Ilkan
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2021
Materias:	smart tourism destination service providers trust privacy concern mobile application location-based services Economic growth, development, planning HD72-88 Regional economics. Space in economics HT388
Acceso en línea:	https://doaj.org/article/4b1f58fde66e4365bb0c3db40773552b
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spelling	oai:doaj.org-article:4b1f58fde66e4365bb0c3db40773552b2021-11-04T15:00:41ZEffects of privacy concern, risk, and information control in a smart tourism destination1331-677X1848-966410.1080/1331677X.2020.1867215https://doaj.org/article/4b1f58fde66e4365bb0c3db40773552b2021-01-01T00:00:00Zhttp://dx.doi.org/10.1080/1331677X.2020.1867215https://doaj.org/toc/1331-677Xhttps://doaj.org/toc/1848-9664Smart tourism destinations are growing, with the use and implementation of technology to make travel more enjoyable. Still, the tourist's information privacy concerns generated by the big data available to the destination and service providers is a significant problem for smart tourism, which can affect the sustainability and economic benefit of the smart tourism destination. This study investigates privacy concern, perceived risk, control of information, service provider trust in a smart tourism destination, and the resulting behavioural intentions. The results were obtained using an online survey of 384 respondents that have visited the smart tourism destination Dubai. The results indicated that use context as an environmental factor helps mitigate the tourists' negative privacy concerns and perceived risk towards trust in a smart tourism destination. Furthermore, previous privacy violation experience as a personal factor was negatively related to trust in the smart tourism destination and the service providers. The study provides meaningful contributions on smart tourism to destination management organizations (DMO's) and service providers on what influences and mitigates the privacy concern of the tourists using mobile application location-based services available in a smart tourism destination, building on the social cognitive theory.Olayinka Olasumbo AfolabiAli OzturenMustafa IlkanTaylor & Francis Grouparticlesmart tourism destinationservice providerstrustprivacy concernmobile applicationlocation-based servicesEconomic growth, development, planningHD72-88Regional economics. Space in economicsHT388ENEkonomska Istraživanja, Vol 34, Iss 1, Pp 3119-3138 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	smart tourism destination service providers trust privacy concern mobile application location-based services Economic growth, development, planning HD72-88 Regional economics. Space in economics HT388
spellingShingle	smart tourism destination service providers trust privacy concern mobile application location-based services Economic growth, development, planning HD72-88 Regional economics. Space in economics HT388 Olayinka Olasumbo Afolabi Ali Ozturen Mustafa Ilkan Effects of privacy concern, risk, and information control in a smart tourism destination
description	Smart tourism destinations are growing, with the use and implementation of technology to make travel more enjoyable. Still, the tourist's information privacy concerns generated by the big data available to the destination and service providers is a significant problem for smart tourism, which can affect the sustainability and economic benefit of the smart tourism destination. This study investigates privacy concern, perceived risk, control of information, service provider trust in a smart tourism destination, and the resulting behavioural intentions. The results were obtained using an online survey of 384 respondents that have visited the smart tourism destination Dubai. The results indicated that use context as an environmental factor helps mitigate the tourists' negative privacy concerns and perceived risk towards trust in a smart tourism destination. Furthermore, previous privacy violation experience as a personal factor was negatively related to trust in the smart tourism destination and the service providers. The study provides meaningful contributions on smart tourism to destination management organizations (DMO's) and service providers on what influences and mitigates the privacy concern of the tourists using mobile application location-based services available in a smart tourism destination, building on the social cognitive theory.
format	article
author	Olayinka Olasumbo Afolabi Ali Ozturen Mustafa Ilkan
author_facet	Olayinka Olasumbo Afolabi Ali Ozturen Mustafa Ilkan
author_sort	Olayinka Olasumbo Afolabi
title	Effects of privacy concern, risk, and information control in a smart tourism destination
title_short	Effects of privacy concern, risk, and information control in a smart tourism destination
title_full	Effects of privacy concern, risk, and information control in a smart tourism destination
title_fullStr	Effects of privacy concern, risk, and information control in a smart tourism destination
title_full_unstemmed	Effects of privacy concern, risk, and information control in a smart tourism destination
title_sort	effects of privacy concern, risk, and information control in a smart tourism destination
publisher	Taylor & Francis Group
publishDate	2021
url	https://doaj.org/article/4b1f58fde66e4365bb0c3db40773552b
work_keys_str_mv	AT olayinkaolasumboafolabi effectsofprivacyconcernriskandinformationcontrolinasmarttourismdestination AT aliozturen effectsofprivacyconcernriskandinformationcontrolinasmarttourismdestination AT mustafailkan effectsofprivacyconcernriskandinformationcontrolinasmarttourismdestination
_version_	1718444768083574784

Effects of privacy concern, risk, and information control in a smart tourism destination

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