Dealing with High Talent Turnover through Talent Engagement Strategies: A Study of the Hotel Sector in Thailand

The hotel sector faces high team member turnover, incredibly talented workers who can contribute to outstanding performance and levelling world-class standards. Hotels need strategies to engage their talent effectively to maintain competitiveness. This paper used qualitative research, of which (38)...

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Autores principales: Rudsada Kaewsaeng-on, Mohamed Branine, Sinini Vundla, Prachuab Tongsri, Saqib Mehmood
Formato: article
Lenguaje:EN
Publicado: UIKTEN 2021
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Acceso en línea:https://doaj.org/article/4b752d1172bf4610aa1be965aab0c7b7
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Sumario:The hotel sector faces high team member turnover, incredibly talented workers who can contribute to outstanding performance and levelling world-class standards. Hotels need strategies to engage their talent effectively to maintain competitiveness. This paper used qualitative research, of which (38) semi-structured interviews were accompanied by key informants at the management level and supplemented by documentation and observation. The research revealed that effective talent engagement is linked directly to the well-known theory of effective talent management. Thus, the national culture influences talent engagement strategies. Within Thai culture, managers act as ‘parents’ and build strong interpersonal relationships.