Creating and sustaining a culture of accountability for patient experience
Improving the quality of the patient experience has become an imperative for healthcare organizations. Value-based payment models include patient perception data, and a negative experience can impact an organization’s finances. Sustainable improvement requires more than quick-fix cosmetic enhancemen...
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| Main Authors: | , , |
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| Format: | article |
| Language: | EN |
| Published: |
The Beryl Institute
2014
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| Subjects: | |
| Online Access: | https://doaj.org/article/4bad41b796364d9ba9df5f1b9d6d2445 |
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