Key components and critical factors for developing a telehealth business framework: a qualitative study

Abstract Background Telehealth technology and related products can help to solve the problems associated with providing health care services and equal distribution of resources. However, in order to run a telehealth business successfully, key components and critical factors need to be taken into acc...

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Autores principales:	Farnia Velayati, Haleh Ayatollahi, Morteza Hemmat, Reza Dehghan
Formato:	article
Lenguaje:	EN
Publicado:	BMC 2021
Materias:	Small business Commerce Medical informatics Telemedicine Computer applications to medicine. Medical informatics R858-859.7
Acceso en línea:	https://doaj.org/article/4f637d059aab4d6e877db4153f289cab
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spelling	oai:doaj.org-article:4f637d059aab4d6e877db4153f289cab2021-12-05T12:19:03ZKey components and critical factors for developing a telehealth business framework: a qualitative study10.1186/s12911-021-01707-31472-6947https://doaj.org/article/4f637d059aab4d6e877db4153f289cab2021-12-01T00:00:00Zhttps://doi.org/10.1186/s12911-021-01707-3https://doaj.org/toc/1472-6947Abstract Background Telehealth technology and related products can help to solve the problems associated with providing health care services and equal distribution of resources. However, in order to run a telehealth business successfully, key components and critical factors need to be taken into account. A telehealth business framework can provide a rich understanding of these components and factors. Therefore, the present study aimed to identify the key components and critical factors for developing a telehealth business framework from the experts’ perspectives. Methods The present qualitative study was conducted in 2020. The participants were 22 experts in the fields of medical informatics, health information management, telemedicine, telehealth, health entrepreneurship, health insurance, and digital health start-ups. In depth semi-structured interviews were conducted to collect data, and the data were analyzed using framework analysis. Results Four main themes derived from data analysis. The themes included key components for developing a telehealth business framework, success factors, challenges, and barriers of a telehealth business. Overall, the results indicated that the key components in a telehealth business framework included created value, key resources, key activities, key partners, licenses and permissions, product pricing, revenue, marketing, supporting services, and getting feedback from customers. Although receiving support from different individuals and organizations as well as economic benefits of telehealth services may consider as success factors, there are a number of challenges and barriers which should be taken into account. Otherwise, these factors may hinder the success of a telehealth business. Conclusions The development of a telehealth business framework might be an important step towards developing a more complete business plan, facilitating the commercialization of telehealth products, and providing a solution for product sustainability in a competitive market. In the current study, the key components and critical factors for developing a telehealth business framework were identified; however, further research is needed to explore how these components and factors can be helpful in developing business plans and running a successful telehealth business.Farnia VelayatiHaleh AyatollahiMorteza HemmatReza DehghanBMCarticleSmall businessCommerceMedical informaticsTelemedicineComputer applications to medicine. Medical informaticsR858-859.7ENBMC Medical Informatics and Decision Making, Vol 21, Iss 1, Pp 1-9 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Small business Commerce Medical informatics Telemedicine Computer applications to medicine. Medical informatics R858-859.7
spellingShingle	Small business Commerce Medical informatics Telemedicine Computer applications to medicine. Medical informatics R858-859.7 Farnia Velayati Haleh Ayatollahi Morteza Hemmat Reza Dehghan Key components and critical factors for developing a telehealth business framework: a qualitative study
description	Abstract Background Telehealth technology and related products can help to solve the problems associated with providing health care services and equal distribution of resources. However, in order to run a telehealth business successfully, key components and critical factors need to be taken into account. A telehealth business framework can provide a rich understanding of these components and factors. Therefore, the present study aimed to identify the key components and critical factors for developing a telehealth business framework from the experts’ perspectives. Methods The present qualitative study was conducted in 2020. The participants were 22 experts in the fields of medical informatics, health information management, telemedicine, telehealth, health entrepreneurship, health insurance, and digital health start-ups. In depth semi-structured interviews were conducted to collect data, and the data were analyzed using framework analysis. Results Four main themes derived from data analysis. The themes included key components for developing a telehealth business framework, success factors, challenges, and barriers of a telehealth business. Overall, the results indicated that the key components in a telehealth business framework included created value, key resources, key activities, key partners, licenses and permissions, product pricing, revenue, marketing, supporting services, and getting feedback from customers. Although receiving support from different individuals and organizations as well as economic benefits of telehealth services may consider as success factors, there are a number of challenges and barriers which should be taken into account. Otherwise, these factors may hinder the success of a telehealth business. Conclusions The development of a telehealth business framework might be an important step towards developing a more complete business plan, facilitating the commercialization of telehealth products, and providing a solution for product sustainability in a competitive market. In the current study, the key components and critical factors for developing a telehealth business framework were identified; however, further research is needed to explore how these components and factors can be helpful in developing business plans and running a successful telehealth business.
format	article
author	Farnia Velayati Haleh Ayatollahi Morteza Hemmat Reza Dehghan
author_facet	Farnia Velayati Haleh Ayatollahi Morteza Hemmat Reza Dehghan
author_sort	Farnia Velayati
title	Key components and critical factors for developing a telehealth business framework: a qualitative study
title_short	Key components and critical factors for developing a telehealth business framework: a qualitative study
title_full	Key components and critical factors for developing a telehealth business framework: a qualitative study
title_fullStr	Key components and critical factors for developing a telehealth business framework: a qualitative study
title_full_unstemmed	Key components and critical factors for developing a telehealth business framework: a qualitative study
title_sort	key components and critical factors for developing a telehealth business framework: a qualitative study
publisher	BMC
publishDate	2021
url	https://doaj.org/article/4f637d059aab4d6e877db4153f289cab
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Key components and critical factors for developing a telehealth business framework: a qualitative study

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