Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance

This study intended to investigate factors that influence the relationship quality between Malaysia SME exporters and foreign intermediaries. This paper drew insights from two integrating theories, namely the social capital theory (SCT) and internationalization process (IP) theory, to evaluate the s...

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Autor principal:	Norliza Hamir Basah
Formato:	article
Lenguaje:	EN
Publicado:	UUM Press 2019
Materias:	sme export performance intermediaries relationship quality cultural similarity International relations JZ2-6530
Acceso en línea:	https://doaj.org/article/507b449f6607406ebdb6557a1edb1459
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spelling	oai:doaj.org-article:507b449f6607406ebdb6557a1edb14592021-11-17T04:41:28ZFactors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance10.32890/jis2019.15.61823-691Xhttps://doaj.org/article/507b449f6607406ebdb6557a1edb14592019-12-01T00:00:00Zhttp://e-journal.uum.edu.my/index.php/jis/article/view/jis2019.15.6https://doaj.org/toc/1823-691XThis study intended to investigate factors that influence the relationship quality between Malaysia SME exporters and foreign intermediaries. This paper drew insights from two integrating theories, namely the social capital theory (SCT) and internationalization process (IP) theory, to evaluate the synergistic consequences of several constructs, such as cultural similarity, effective communication, knowledge sharing and trust that are related to export performance. The model was tested using Structural Equation Modelling (SEM) via Smart PLS on a sample of 203 SME exporters in Malaysia. Findings revealed that all hypotheses were supported. This study revealed that cultural similarity is a catalyst in the internationalization process as well as how it influences effective communication and knowledge sharing, thus, the impetus to build trust, which finally reflects the performance outcomes. The findings supported the application of underpinning theories and their tenets in explaining Malaysian SMEs’ export performance with the collaboration of foreign intermediaries. Norliza Hamir BasahUUM Pressarticlesmeexport performanceintermediariesrelationship qualitycultural similarityInternational relationsJZ2-6530ENJournal of International Studies, Vol 15, Pp 87-103 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	sme export performance intermediaries relationship quality cultural similarity International relations JZ2-6530
spellingShingle	sme export performance intermediaries relationship quality cultural similarity International relations JZ2-6530 Norliza Hamir Basah Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance
description	This study intended to investigate factors that influence the relationship quality between Malaysia SME exporters and foreign intermediaries. This paper drew insights from two integrating theories, namely the social capital theory (SCT) and internationalization process (IP) theory, to evaluate the synergistic consequences of several constructs, such as cultural similarity, effective communication, knowledge sharing and trust that are related to export performance. The model was tested using Structural Equation Modelling (SEM) via Smart PLS on a sample of 203 SME exporters in Malaysia. Findings revealed that all hypotheses were supported. This study revealed that cultural similarity is a catalyst in the internationalization process as well as how it influences effective communication and knowledge sharing, thus, the impetus to build trust, which finally reflects the performance outcomes. The findings supported the application of underpinning theories and their tenets in explaining Malaysian SMEs’ export performance with the collaboration of foreign intermediaries.
format	article
author	Norliza Hamir Basah
author_facet	Norliza Hamir Basah
author_sort	Norliza Hamir Basah
title	Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance
title_short	Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance
title_full	Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance
title_fullStr	Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance
title_full_unstemmed	Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance
title_sort	factors that influence the quality of relationship between exporters and foreign intermediaries in relation to smes’ export performance
publisher	UUM Press
publishDate	2019
url	https://doaj.org/article/507b449f6607406ebdb6557a1edb1459
work_keys_str_mv	AT norlizahamirbasah factorsthatinfluencethequalityofrelationshipbetweenexportersandforeignintermediariesinrelationtosmesexportperformance
_version_	1718425987313565696

Factors that Influence the Quality of Relationship between Exporters and Foreign Intermediaries in Relation to SMEs’ Export Performance

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