Work engagement and perceived customer value, the mediating role of meaningfulness through work

Background: Work engagement is considered an important contributor towards the success of any organisation, while finding meaning in work has been proven to enhance productivity and, ultimately, assists in improving the bottom line of an organisation. Aim: The aim of the study is to examine work en...

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Autores principales:	Marita Heyns, Sean McCallaghan, Werner Beukes
Formato:	article
Lenguaje:	EN
Publicado:	AOSIS 2021
Materias:	perceived customer value employee engagement manufacturing organisation meaningfulness through and in work south africa Management. Industrial management HD28-70 Business HF5001-6182 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/5142b5bb5b764822bd7b73ec0fde74c8
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spelling	oai:doaj.org-article:5142b5bb5b764822bd7b73ec0fde74c82021-12-02T18:33:39ZWork engagement and perceived customer value, the mediating role of meaningfulness through work1015-88122222-343610.4102/sajems.v24i1.3749https://doaj.org/article/5142b5bb5b764822bd7b73ec0fde74c82021-10-01T00:00:00Zhttps://sajems.org/index.php/sajems/article/view/3749https://doaj.org/toc/1015-8812https://doaj.org/toc/2222-3436Background: Work engagement is considered an important contributor towards the success of any organisation, while finding meaning in work has been proven to enhance productivity and, ultimately, assists in improving the bottom line of an organisation. Aim: The aim of the study is to examine work engagement and meaningfulness through work and at the workplace, and how these factors impact on perceived customer value. More specifically, the researchers were interested in whether meaningfulness could mediate the relationship between work engagement and perceived customer value. Setting: Data were collected from employees at a large South African manufacturing organisation. Methods: Respondents from a manufacturing organisation in South Africa participated in the quantitative cross-sectional study (N = 152). They completed previously validated questionnaires to assess work engagement, meaningfulness through work and perceived customer value from an employee perspective. (Males = 52.21%; Working less than five years in the industry = 54.61%; Non-management = 50%). Results: Correlation results indicate that features of engagement, meaningfulness through work and perceived customer value were positively associated. A simple mediation model indicates that meaning could be considered a mediator in the relationship between work engagement and perceived customer value. Conclusion: Study results indicate that work engagement was not sufficient to improve perceived customer value and that finding meaning in and through work was also required.Marita HeynsSean McCallaghanWerner BeukesAOSISarticleperceived customer valueemployee engagementmanufacturing organisationmeaningfulness through and in worksouth africaManagement. Industrial managementHD28-70BusinessHF5001-6182Economics as a scienceHB71-74ENSouth African Journal of Economic and Management Sciences, Vol 24, Iss 1, Pp e1-e7 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	perceived customer value employee engagement manufacturing organisation meaningfulness through and in work south africa Management. Industrial management HD28-70 Business HF5001-6182 Economics as a science HB71-74
spellingShingle	perceived customer value employee engagement manufacturing organisation meaningfulness through and in work south africa Management. Industrial management HD28-70 Business HF5001-6182 Economics as a science HB71-74 Marita Heyns Sean McCallaghan Werner Beukes Work engagement and perceived customer value, the mediating role of meaningfulness through work
description	Background: Work engagement is considered an important contributor towards the success of any organisation, while finding meaning in work has been proven to enhance productivity and, ultimately, assists in improving the bottom line of an organisation. Aim: The aim of the study is to examine work engagement and meaningfulness through work and at the workplace, and how these factors impact on perceived customer value. More specifically, the researchers were interested in whether meaningfulness could mediate the relationship between work engagement and perceived customer value. Setting: Data were collected from employees at a large South African manufacturing organisation. Methods: Respondents from a manufacturing organisation in South Africa participated in the quantitative cross-sectional study (N = 152). They completed previously validated questionnaires to assess work engagement, meaningfulness through work and perceived customer value from an employee perspective. (Males = 52.21%; Working less than five years in the industry = 54.61%; Non-management = 50%). Results: Correlation results indicate that features of engagement, meaningfulness through work and perceived customer value were positively associated. A simple mediation model indicates that meaning could be considered a mediator in the relationship between work engagement and perceived customer value. Conclusion: Study results indicate that work engagement was not sufficient to improve perceived customer value and that finding meaning in and through work was also required.
format	article
author	Marita Heyns Sean McCallaghan Werner Beukes
author_facet	Marita Heyns Sean McCallaghan Werner Beukes
author_sort	Marita Heyns
title	Work engagement and perceived customer value, the mediating role of meaningfulness through work
title_short	Work engagement and perceived customer value, the mediating role of meaningfulness through work
title_full	Work engagement and perceived customer value, the mediating role of meaningfulness through work
title_fullStr	Work engagement and perceived customer value, the mediating role of meaningfulness through work
title_full_unstemmed	Work engagement and perceived customer value, the mediating role of meaningfulness through work
title_sort	work engagement and perceived customer value, the mediating role of meaningfulness through work
publisher	AOSIS
publishDate	2021
url	https://doaj.org/article/5142b5bb5b764822bd7b73ec0fde74c8
work_keys_str_mv	AT maritaheyns workengagementandperceivedcustomervaluethemediatingroleofmeaningfulnessthroughwork AT seanmccallaghan workengagementandperceivedcustomervaluethemediatingroleofmeaningfulnessthroughwork AT wernerbeukes workengagementandperceivedcustomervaluethemediatingroleofmeaningfulnessthroughwork
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Work engagement and perceived customer value, the mediating role of meaningfulness through work

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