EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU

Education is a vector for transforming realities into the information society and, because of this, new technologies are bringing constant innovations that challenge traditional educational models. At the same time, market hypercompetitiveness demands of constant professiona...

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Autores principales:	Ricardo Viana Carvalho de Paiva, Danilo de Melo Costa, Fábio Roberto Borges, Marcus Vinicius de Paula Freitas
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2017
Materias:	graduate school education service quality new technologies Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/52c8cbf758f4477b853faad8a828fd44
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spelling	oai:doaj.org-article:52c8cbf758f4477b853faad8a828fd442021-11-11T15:49:48ZEXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU1983-4535https://doaj.org/article/52c8cbf758f4477b853faad8a828fd442017-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319351653004https://doaj.org/toc/1983-4535Education is a vector for transforming realities into the information society and, because of this, new technologies are bringing constant innovations that challenge traditional educational models. At the same time, market hypercompetitiveness demands of constant professional update and preparation for not only react, but also trans form from new scenarios. This paper presents, first, a benchmarking that explores new educational trends that are transforming the way people learn, in examples such as the Massive Online Courses and Cloud School. Then, this paper investigates the main ex pectations and frustrations of professionals who seek in the offer of postgraduate courses a service able to meet their demands, employing generative sessions, from the design thinking, as a qualitative data collection and projective techniques. The findin gs shows, from a marketing perspective, a significant gap between the delivery of the service and the service expected in post - graduation courses, in aspects such as frustration with the methodologies adopted, inadequate incorporation of technologies and a distance between the market practice and the preparation performed in the classroom.Ricardo Viana Carvalho de PaivaDanilo de Melo CostaFábio Roberto BorgesMarcus Vinicius de Paula FreitasUniversidade Federal de Santa Catarinaarticlegraduate schooleducationservice qualitynew technologiesEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 10, Iss 2, Pp 71-90 (2017)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	graduate school education service quality new technologies Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	graduate school education service quality new technologies Education (General) L7-991 Special aspects of education LC8-6691 Ricardo Viana Carvalho de Paiva Danilo de Melo Costa Fábio Roberto Borges Marcus Vinicius de Paula Freitas EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU
description	Education is a vector for transforming realities into the information society and, because of this, new technologies are bringing constant innovations that challenge traditional educational models. At the same time, market hypercompetitiveness demands of constant professional update and preparation for not only react, but also trans form from new scenarios. This paper presents, first, a benchmarking that explores new educational trends that are transforming the way people learn, in examples such as the Massive Online Courses and Cloud School. Then, this paper investigates the main ex pectations and frustrations of professionals who seek in the offer of postgraduate courses a service able to meet their demands, employing generative sessions, from the design thinking, as a qualitative data collection and projective techniques. The findin gs shows, from a marketing perspective, a significant gap between the delivery of the service and the service expected in post - graduation courses, in aspects such as frustration with the methodologies adopted, inadequate incorporation of technologies and a distance between the market practice and the preparation performed in the classroom.
format	article
author	Ricardo Viana Carvalho de Paiva Danilo de Melo Costa Fábio Roberto Borges Marcus Vinicius de Paula Freitas
author_facet	Ricardo Viana Carvalho de Paiva Danilo de Melo Costa Fábio Roberto Borges Marcus Vinicius de Paula Freitas
author_sort	Ricardo Viana Carvalho de Paiva
title	EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU
title_short	EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU
title_full	EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU
title_fullStr	EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU
title_full_unstemmed	EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU
title_sort	expectativas e frustrações com a oferta de cursos de pós-graduação lato sensu
publisher	Universidade Federal de Santa Catarina
publishDate	2017
url	https://doaj.org/article/52c8cbf758f4477b853faad8a828fd44
work_keys_str_mv	AT ricardovianacarvalhodepaiva expectativasefrustracoescomaofertadecursosdeposgraduacaolatosensu AT danilodemelocosta expectativasefrustracoescomaofertadecursosdeposgraduacaolatosensu AT fabiorobertoborges expectativasefrustracoescomaofertadecursosdeposgraduacaolatosensu AT marcusviniciusdepaulafreitas expectativasefrustracoescomaofertadecursosdeposgraduacaolatosensu
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EXPECTATIVAS E FRUSTRAÇÕES COM A OFERTA DE CURSOS DE PÓS-GRADUAÇÃO LATO SENSU

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