Patient-centric culture and implications for patient engagement during the COVID-19 pandemic

Some consider patient engagement as the “holy grail” of healthcare because of its potential to revolutionize how we view and address health system problems. Multiple efforts around the world have attempted to cultivate a patient-centric culture whereby health services are grounded by the needs and p...

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Autores principales:	Umair Majid, Aghna Wasim
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	patient engagement; patient experience; patient-centred care; barriers and facilitators Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/52dfbe478e564c1884aed8408f1a56bc
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spelling	oai:doaj.org-article:52dfbe478e564c1884aed8408f1a56bc2021-11-15T04:31:27ZPatient-centric culture and implications for patient engagement during the COVID-19 pandemic2372-0247https://doaj.org/article/52dfbe478e564c1884aed8408f1a56bc2020-11-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss3/2https://doaj.org/toc/2372-0247Some consider patient engagement as the “holy grail” of healthcare because of its potential to revolutionize how we view and address health system problems. Multiple efforts around the world have attempted to cultivate a patient-centric culture whereby health services are grounded by the needs and preferences of patients. Recently, health service organizations are engaging patients in a wide array of activities including research and quality improvement. There are many ethical imperatives and economic and social benefits to patient engagement such as higher patient self-esteem and trust, and a more cost-efficient system. However, these benefits have been realized in some contexts and not others. Using the 3I framework (ideas, interests, institutions), this analysis examines two ideas that support (ethical imperatives and economic and social benefits) and one that opposes (negative attitudes and perceptions of patient engagement) a patient-centric culture. The first idea identifies the ethical imperatives that bolster the patient engagement movement and shift power and accountability to patients because of their role as taxpayers, users, and consumers of health services. The second idea describes the economic and social benefits associated with patient engagement and discusses why these benefits have been observed in some contexts and not in others. The final idea examines the negative attitudes and perceptions that healthcare professionals may hold of patients and patient engagement. These negative attitudes originate from an implicit belief that patients are separate components of the healthcare system; that healthcare professionals (clinicians and managers/administrators) design, deliver, and improve health services and patients receive them. We discuss the relevance of these three ideas for PE in the context of the COVID-19 pandemic. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Umair MajidAghna WasimThe Beryl Institutearticlepatient engagement; patient experience; patient-centred care; barriers and facilitatorsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient engagement; patient experience; patient-centred care; barriers and facilitators Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient engagement; patient experience; patient-centred care; barriers and facilitators Medicine (General) R5-920 Public aspects of medicine RA1-1270 Umair Majid Aghna Wasim Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
description	Some consider patient engagement as the “holy grail” of healthcare because of its potential to revolutionize how we view and address health system problems. Multiple efforts around the world have attempted to cultivate a patient-centric culture whereby health services are grounded by the needs and preferences of patients. Recently, health service organizations are engaging patients in a wide array of activities including research and quality improvement. There are many ethical imperatives and economic and social benefits to patient engagement such as higher patient self-esteem and trust, and a more cost-efficient system. However, these benefits have been realized in some contexts and not others. Using the 3I framework (ideas, interests, institutions), this analysis examines two ideas that support (ethical imperatives and economic and social benefits) and one that opposes (negative attitudes and perceptions of patient engagement) a patient-centric culture. The first idea identifies the ethical imperatives that bolster the patient engagement movement and shift power and accountability to patients because of their role as taxpayers, users, and consumers of health services. The second idea describes the economic and social benefits associated with patient engagement and discusses why these benefits have been observed in some contexts and not in others. The final idea examines the negative attitudes and perceptions that healthcare professionals may hold of patients and patient engagement. These negative attitudes originate from an implicit belief that patients are separate components of the healthcare system; that healthcare professionals (clinicians and managers/administrators) design, deliver, and improve health services and patients receive them. We discuss the relevance of these three ideas for PE in the context of the COVID-19 pandemic. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Umair Majid Aghna Wasim
author_facet	Umair Majid Aghna Wasim
author_sort	Umair Majid
title	Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
title_short	Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
title_full	Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
title_fullStr	Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
title_full_unstemmed	Patient-centric culture and implications for patient engagement during the COVID-19 pandemic
title_sort	patient-centric culture and implications for patient engagement during the covid-19 pandemic
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/52dfbe478e564c1884aed8408f1a56bc
work_keys_str_mv	AT umairmajid patientcentriccultureandimplicationsforpatientengagementduringthecovid19pandemic AT aghnawasim patientcentriccultureandimplicationsforpatientengagementduringthecovid19pandemic
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Patient-centric culture and implications for patient engagement during the COVID-19 pandemic

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