Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees

While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to this...

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Autores principales: Muhammad Zia Aslam, Mohammad Nazri Mohd Nor, Safiah Omar, Hasnun Anip Bustaman
Formato: article
Lenguaje:EN
Publicado: Taylor & Francis Group 2020
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Acceso en línea:https://doaj.org/article/53828b26743545ecbca087c9e40c621f
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