PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD

Objective: The study identifies and determines the frequency and types of non-verbal behaviours of doctors and nurses as perceived by patients and elucidates their effect on healthcare delivery. Study Design: Descriptive study. Place and Duration of the Study: The study is conducted in outpat...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Ayesha Junaid, Muhammad Shaban, Najm-Us -Saqib Khan
Formato:	article
Lenguaje:	EN
Publicado:	Army Medical College Rawalpindi 2018
Materias:	doctor-patient communication linguistics non-verbal cues paralinguistic cues Medicine R Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/540257adeb9144509c2724bd38bfdd43
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:540257adeb9144509c2724bd38bfdd43
record_format	dspace
spelling	oai:doaj.org-article:540257adeb9144509c2724bd38bfdd432021-11-30T02:54:14ZPERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD0030-96482411-8842https://doaj.org/article/540257adeb9144509c2724bd38bfdd432018-12-01T00:00:00Zhttps://www.pafmj.org/index.php/PAFMJ/article/view/2604/2119https://doaj.org/toc/0030-9648https://doaj.org/toc/2411-8842Objective: The study identifies and determines the frequency and types of non-verbal behaviours of doctors and nurses as perceived by patients and elucidates their effect on healthcare delivery. Study Design: Descriptive study. Place and Duration of the Study: The study is conducted in outpatient departments of Red Crescent Hospital, Dina Nath and Fatima Memorial Hospital, Lahore, Pakistan, for a period of 2 weeks. Patients and Methods: Semi-structured Interviews of 40 patients (20 from each hospital) coming for their appointments are conducted and analysed by Heidegger’s Phenomenological principles. Purposive sampling method is used to recruit the volunteer patients from various socio-economic strata in this study. Results: The findings revealed that majority of the patients (80%=32) perceived non-verbal behaviours of the professionals spontaneously. The most frequent behaviours affecting healthcare delivery were facial expressions and the tone of voice. It was found that age, class and education are the factors that affect patients’ perceptions. In total fourteen kinds of non-verbal behaviours were perceived by the patients amounting to 139 repetitions. The researchers have analysed only those non-verbal cues in the study that were found most frequently. Conclusion: Non-verbal communication plays a significant role for the development of interpersonal relationship between doctors, nurses and patients. As many messages are transmitted paralinguistically, the health professionals must be trained to understand and gauge their own non-verbal cues towards the patients.Ayesha JunaidMuhammad ShabanNajm-Us -Saqib KhanArmy Medical College Rawalpindiarticledoctor-patient communicationlinguisticsnon-verbal cuesparalinguistic cuesMedicineRMedicine (General)R5-920ENPakistan Armed Forces Medical Journal, Vol 68, Iss 6, Pp 1731-1736 (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	doctor-patient communication linguistics non-verbal cues paralinguistic cues Medicine R Medicine (General) R5-920
spellingShingle	doctor-patient communication linguistics non-verbal cues paralinguistic cues Medicine R Medicine (General) R5-920 Ayesha Junaid Muhammad Shaban Najm-Us -Saqib Khan PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD
description	Objective: The study identifies and determines the frequency and types of non-verbal behaviours of doctors and nurses as perceived by patients and elucidates their effect on healthcare delivery. Study Design: Descriptive study. Place and Duration of the Study: The study is conducted in outpatient departments of Red Crescent Hospital, Dina Nath and Fatima Memorial Hospital, Lahore, Pakistan, for a period of 2 weeks. Patients and Methods: Semi-structured Interviews of 40 patients (20 from each hospital) coming for their appointments are conducted and analysed by Heidegger’s Phenomenological principles. Purposive sampling method is used to recruit the volunteer patients from various socio-economic strata in this study. Results: The findings revealed that majority of the patients (80%=32) perceived non-verbal behaviours of the professionals spontaneously. The most frequent behaviours affecting healthcare delivery were facial expressions and the tone of voice. It was found that age, class and education are the factors that affect patients’ perceptions. In total fourteen kinds of non-verbal behaviours were perceived by the patients amounting to 139 repetitions. The researchers have analysed only those non-verbal cues in the study that were found most frequently. Conclusion: Non-verbal communication plays a significant role for the development of interpersonal relationship between doctors, nurses and patients. As many messages are transmitted paralinguistically, the health professionals must be trained to understand and gauge their own non-verbal cues towards the patients.
format	article
author	Ayesha Junaid Muhammad Shaban Najm-Us -Saqib Khan
author_facet	Ayesha Junaid Muhammad Shaban Najm-Us -Saqib Khan
author_sort	Ayesha Junaid
title	PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD
title_short	PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD
title_full	PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD
title_fullStr	PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD
title_full_unstemmed	PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD
title_sort	perceptions of patients on doctors’ and nurses’ non-verbal communication in lahore, pakistan: a phenomenological stud
publisher	Army Medical College Rawalpindi
publishDate	2018
url	https://doaj.org/article/540257adeb9144509c2724bd38bfdd43
work_keys_str_mv	AT ayeshajunaid perceptionsofpatientsondoctorsandnursesnonverbalcommunicationinlahorepakistanaphenomenologicalstud AT muhammadshaban perceptionsofpatientsondoctorsandnursesnonverbalcommunicationinlahorepakistanaphenomenologicalstud AT najmussaqibkhan perceptionsofpatientsondoctorsandnursesnonverbalcommunicationinlahorepakistanaphenomenologicalstud
_version_	1718406864766500864

PERCEPTIONS OF PATIENTS ON DOCTORS’ AND NURSES’ NON-VERBAL COMMUNICATION IN LAHORE, PAKISTAN: A PHENOMENOLOGICAL STUD

Ejemplares similares