The digital revolution will see you now: transforming patient experience in the digital era

Industry after industry has reinvented itself in response to upstart challengers and shifting consumer expectations that are the hallmarks of this new era. The same is true in healthcare, where we have weathered the introduction of the electronic medical records, patient portals and now interoperabi...

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Autores principales:	Emily Kagan Trenchard, Laura Semlies, Sven Gierlinger
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	digital patient experience consumerism patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/545b204e1b954187904f18b0da0074cd
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spelling	oai:doaj.org-article:545b204e1b954187904f18b0da0074cd2021-11-15T04:28:44ZThe digital revolution will see you now: transforming patient experience in the digital era2372-0247https://doaj.org/article/545b204e1b954187904f18b0da0074cd2019-07-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss2/4https://doaj.org/toc/2372-0247Industry after industry has reinvented itself in response to upstart challengers and shifting consumer expectations that are the hallmarks of this new era. The same is true in healthcare, where we have weathered the introduction of the electronic medical records, patient portals and now interoperability. But to date our industry’s digital transformation has been guided largely by government regulation – leaving the design of the future of healthcare to be driven by policy makers and executed largely by IT departments. Meanwhile, most other industries have turned to a different guru for inspiration and guidance: the consumer. Northwell Health has undertaken a cultural transformation grounded in patient and family centered care. In this narrative, we explore our digital patient experience (dPx) journey and lessons learned. Every person, every role, every moment matters. <strong>Experience Framework</strong> This article is associated with the Innovation & Technology lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Innovation%20%26%20Technology%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-InnovationTechnology">Access other resources</a> related to this lens</li> </ul>Emily Kagan TrenchardLaura SemliesSven GierlingerThe Beryl Institutearticledigital patient experienceconsumerismpatient experienceMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	digital patient experience consumerism patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	digital patient experience consumerism patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270 Emily Kagan Trenchard Laura Semlies Sven Gierlinger The digital revolution will see you now: transforming patient experience in the digital era
description	Industry after industry has reinvented itself in response to upstart challengers and shifting consumer expectations that are the hallmarks of this new era. The same is true in healthcare, where we have weathered the introduction of the electronic medical records, patient portals and now interoperability. But to date our industry’s digital transformation has been guided largely by government regulation – leaving the design of the future of healthcare to be driven by policy makers and executed largely by IT departments. Meanwhile, most other industries have turned to a different guru for inspiration and guidance: the consumer. Northwell Health has undertaken a cultural transformation grounded in patient and family centered care. In this narrative, we explore our digital patient experience (dPx) journey and lessons learned. Every person, every role, every moment matters. <strong>Experience Framework</strong> This article is associated with the Innovation & Technology lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Innovation%20%26%20Technology%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-InnovationTechnology">Access other resources</a> related to this lens</li> </ul>
format	article
author	Emily Kagan Trenchard Laura Semlies Sven Gierlinger
author_facet	Emily Kagan Trenchard Laura Semlies Sven Gierlinger
author_sort	Emily Kagan Trenchard
title	The digital revolution will see you now: transforming patient experience in the digital era
title_short	The digital revolution will see you now: transforming patient experience in the digital era
title_full	The digital revolution will see you now: transforming patient experience in the digital era
title_fullStr	The digital revolution will see you now: transforming patient experience in the digital era
title_full_unstemmed	The digital revolution will see you now: transforming patient experience in the digital era
title_sort	digital revolution will see you now: transforming patient experience in the digital era
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/545b204e1b954187904f18b0da0074cd
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The digital revolution will see you now: transforming patient experience in the digital era

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