PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO

This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was stu...

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Autores principales:	Rafaele Matte Wojahn, Sheila Patrícia Ramos, Luciano Castro de Carvalho
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2018
Materias:	satisfaction quality education Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doi.org/10.5007/1983-4535.2018v11n1p1 https://doaj.org/article/547098b35eaf43dabf82a0c0080a0580
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spelling	oai:doaj.org-article:547098b35eaf43dabf82a0c0080a05802021-11-11T15:49:48ZPROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO1983-4535https://doi.org/10.5007/1983-4535.2018v11n1p1https://doaj.org/article/547098b35eaf43dabf82a0c0080a05802018-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319355896001https://doaj.org/toc/1983-4535This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was students of primary education, secondary education, higher education, specialization and graduate studies. The sample is composed by 458 students. Data were analyzed using multiple linear regressions. Model’s reliability tests showed index above of expected, proving of being an efficient model to assess the satisfaction about service quality in teaching by students. However, the analysis carried out by means of multiple linear regression showed that the model explains 81% overall satisfaction about service quality in teaching and also that the dimensions related to social capital were excluded from the model due to the lack of significance. The dimension that most explain the satisfaction of students about service quality is the teaching method (66,4%).Rafaele Matte WojahnSheila Patrícia RamosLuciano Castro de CarvalhoUniversidade Federal de Santa CatarinaarticlesatisfactionqualityeducationEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 11, Iss 1, Pp 1-23 (2018)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	satisfaction quality education Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	satisfaction quality education Education (General) L7-991 Special aspects of education LC8-6691 Rafaele Matte Wojahn Sheila Patrícia Ramos Luciano Castro de Carvalho PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
description	This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was students of primary education, secondary education, higher education, specialization and graduate studies. The sample is composed by 458 students. Data were analyzed using multiple linear regressions. Model’s reliability tests showed index above of expected, proving of being an efficient model to assess the satisfaction about service quality in teaching by students. However, the analysis carried out by means of multiple linear regression showed that the model explains 81% overall satisfaction about service quality in teaching and also that the dimensions related to social capital were excluded from the model due to the lack of significance. The dimension that most explain the satisfaction of students about service quality is the teaching method (66,4%).
format	article
author	Rafaele Matte Wojahn Sheila Patrícia Ramos Luciano Castro de Carvalho
author_facet	Rafaele Matte Wojahn Sheila Patrícia Ramos Luciano Castro de Carvalho
author_sort	Rafaele Matte Wojahn
title	PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
title_short	PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
title_full	PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
title_fullStr	PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
title_full_unstemmed	PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO
title_sort	proposta de modelo para avaliação da satisfação com a qualidade do ensino
publisher	Universidade Federal de Santa Catarina
publishDate	2018
url	https://doi.org/10.5007/1983-4535.2018v11n1p1 https://doaj.org/article/547098b35eaf43dabf82a0c0080a0580
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PROPOSTA DE MODELO PARA AVALIAÇÃO DA SATISFAÇÃO COM A QUALIDADE DO ENSINO

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